Night Manager Job at Loews Hotels, LLC. in Los Angeles

Night Manager

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specific

1. Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
2. Work in unison with the security and guest services departments at Universal Studios Escape to ensure an exceptionally seamless, safe, and memorable resort experience
3. Direct all hotel emergency and evacuation procedures
4. Coordinate the search and resolution of all lost child situations
5. Coordinate hotels VIP services program
6. Greet and escort VIPs to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay
7. Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
8. Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved
9. Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces
10. Inspect hotel areas for safety, cleanliness, and overall condition
11. Ensure adherence to required department staffing levels
12. Personally assist or coordinate the resolution of deficiencies noted during rounds
13. Assist any department as needed based upon service demands
14. Specifically assist Conference Services or Banquet Service as needed if production or service backlogs exist
15. Maintain a log of all deficiencies noted and assistance provided
16. Prepare shift reports detailing activities completed
17. Prepare other reports as requested
18. Coordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriate
19. Evaluate changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
20. Personally communicate relocation requirement to any guest who needs to be walked due to a sold-out situation
21. Personally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel property
22. Assist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotels credit limit
23. Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction
24. Attend Guest Services department and hotel staff meetings
25. Other duties as assigned

General

1. Promotes and applies teamwork skills at all times
2. Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
3. Is polite, friendly, and helpful to guests, management and fellow employees
4. Executes emergency procedures in accordance with hotel standards
5. Complies with required safety regulations and procedures
6. Attends appropriate hotel meetings and training sessions
7. Maintains cleanliness and excellent condition of equipment and work area
8. Complies with hotel standards, policies and rules
9. Recycles whenever possible remains current with hotel information and changes
10. Complies with hotel uniform and grooming standards

Qualifications

1. Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
2. Minimum two years guest service management experience
3. Extensive knowledge of all hotel departments
4. Excellent communication skills oral and written
5. Excellent guest service skills
6. Knowledge of all state innkeeper laws
7. Able to work a flexible schedule, including weekends and holidays
8. Multilingual preferred

Salary range for this position, based on experience, is $64,480.00 to $76,000.00.