Housekeeping Supervisor Job at Hay Creek Hotels in Bartlett

Job Description
The Grand Summit Hotel is actively searching for an efficient, detailed, and self-motivated Housekeeping Supervisor to lead our Housekeeping team.

This is a Full-Time, year-round position. Expected regular shifts range from 8am to 5pm. Weekend availability is required.

Job Summary:

• Assist in the cleaning and inspecting of the entire property, with the ability to perform all duties required of subordinate Guest Room Attendants, Laundry Attendants, Turndown Attendants, and Public Space Cleaners.
• Work closely with Rooms Division Manager to assist in the recruitment, onboarding, orientation, training, coaching and disciplining, motivating, rewarding, and terminating housekeeping employees.
• Investigate all guest complaints and maintenance issues. Responsible for resolving, responding, and adjusting operations as needed.
• Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place product orders timely and manage housekeeping costs effectively through vendor relations and appropriate ordering.
• Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready. Communicate any discrepancies in room cleanliness to associates through constructive criticism and ongoing training.
• Determine daily room assignments. Review housekeeping reports daily for guest needs.
• Work closely with Sales team to ensure all public space and banquet areas are cleaned to standard prior to event guest arrival.
• Ensure HK storage is cleaned and organized at all times.
• Manage linen recovery program. Ensure laundry standards are followed and guest linens are of the highest standard.
• Ensure all guest room floors, hallways, stairwells, employee areas, and public areas are cleaned according to standard.
• Lead all Safety and Security policies and procedures pertaining to housekeeping, including guest room entry safety, key procedures, bloodborne pathogen procedures, and proper safety techniques used by staff.

Experience and Skills
Required Experience:

• 1 year+ cleaning experience in a hotel
• Proven ability to lead, train, and motivate a team
• Neat and professional appearance
• Positive, team player attitude
• Self-motivated individual

Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days

Job Benefits
Benefits:

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Tues - Sat
• Weekly payroll
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.

(*for eligible associates classified as benefits eligible)