Housekeeping Manager Job at Omni Hotels & Resorts in Hot Springs

Location:

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homesteads associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description:

To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Director/Asst. of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met and maintained in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities:

Essential Functions:

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Inspects the cleaning and servicing of guestrooms.
• Assists, and manages in absence of Director/Asst. of Housekeeping, the Opening and Closing of Housekeeping Office
• Assigns special assignments as directed by the Director/Asst. Director of Housekeeper.
• Reports any repairs or discrepancies of guest rooms and Public Spaces.
• Ensures that all GRAs have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the GRA's linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist the Director/Asst. Director of Housekeeper with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, support Lost and Found controls, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale. Together with the Housekeeping Management, ensure a smooth operation of the Housekeeping Department.

Qualifications:

• Prior Housekeeping Supervisory/Management experience required.
• Previous Resort experience preferred.
• High school graduate or equivalent.
• Must be 21 years of age or older.
• General computer proficiency and the ability to learn hotel computer programs, Microsoft Word and Excel.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.