Housekeeping Manager Job at Renaissance Newport Beach Hotel in Newport Beach

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you!

Overview:

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to support leadership of our Housekeeping team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. This candiate must have a great attention to detail to join as the Assistant Director of Housekeeping. You must have a passion for createing a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.

Qualifications:

ESSENTIAL FUNCTIONS

• Responsible to conduct inspections of guest rooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
• Management of and building housekeeping team
• Supporting the Director of Housekeeping.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Support DOH in recruitment efforts
• Ensure safe working conditions and best practice.
• Approach all encounters with guests and employees in an attentive, friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
• Complete all reports in a timely and efficient manner as required by management.
• Perform any other duties as requested by the General Manager.

QUALIFICATIONS

• Two plus years experience in housekeeping within a luxury resort.
• Must have Intermediate computer skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Knowledge of hotel housekeeping operations.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 25-50 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks on a regular and continuing basis.

Compensation Range:
The compensation for this position is $66,000.00/Yr. - $68,000.00/Yr. based on qualifications and experience.