InterContinental Hotels Group is hiring: Supv Housekeeping in New Orleans
InterContinental Hotels Group, New Orleans, LA, United States, 70130
FINANCIAL RETURNS
* Control expenses and minimize waste within all areas of housekeeping.
PEOPLE
* Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
* Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
* Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE
* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
* Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
RESPONSIBLE BUSINESS
* Assist with scheduling and room assignments to ensure proper coverage.
* Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
* Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
* May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
* Report, turn in, and/or log all lost and found items according to established procedures.
* May regularly assist with deep cleaning projects.
* May assist with other duties as assigned.