KYYBA is hiring: 3rd Shift Computer Support Associate in Waterloo

Title: Computer Support Associate I – Infrastructure // Infrastructure Engineer

Location: Waterloo, IA - 50704

Duration: 36 Months (possible extension)

3rd Shift: 10:30 PM - 7:00 AM

Additional Information:

·        Engine Works 3rd shift IT support; this is for one, 3rd shift position - will work onsite.

·        There is a weekend on-call rotation that these positions will be a part of, OT is possible.

·        Metatarsals are required on the first day; some travel between Waterloo area locations is possible.

Job Description:

·        Provide onsite deskside tier 2 support to the Waterloo IA location.

Job Duties:

·        Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

·        Typical Examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

·        Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.

·        Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

·        Responsible for effective e-mail communications and ability to create and maintain basic documents/records.

·        Typical Examples: Contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.

·        Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions.

·        Responsible for reporting to others those problems that fall outside the scope of established procedures.

·        Maintains equipment, supplies, data supporting processes or operations.

·        Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

·        Applies some technical knowledge in the support of processes or operations.

·        Typical Examples: Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

·        Knowledge of computing and networking concepts and fundamentals.

·        Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

·        Knowledge of computer security policies and a general overall knowledge of computer security concepts.

·        1 year or more IT experience preferred, but recent college graduates will be considered.

Education Requirements:

·        Degree in an Information Technology discipline or equivalent experience.

·        High School or secondary diploma or equivalent.