IT Professional - Cybersecurity & Technical Support Job at Black Diamond Claims

About Us:
At Black Diamond Claims Solutions, we are committed to providing exceptional services to our clients while maintaining the highest standards of security and efficiency in our operations. As we continue to grow, we are seeking a talented IT Professional with strong cybersecurity skills to lead our security initiatives, support daily operations, and ensure the seamless performance of our software and hardware systems.

Key Responsibilities:

• Cybersecurity Implementation and Maintenance:
  • Design, implement, and manage robust security measures to protect company systems and data.
  • Monitor for security vulnerabilities, breaches, and other cyber risks, taking prompt action when necessary.
  • Establish and enforce security policies, procedures, and best practices.
  • Ensure compliance with applicable cybersecurity regulations and standards.
• Technical Support:
  • Provide daily IT support for software and hardware issues.
  • Troubleshoot and resolve network, system, and application issues promptly.
  • Maintain, upgrade, and manage all IT systems, including servers, networks, and devices.
• System Monitoring and Optimization:
  • Perform regular system audits to identify inefficiencies and implement improvements.
  • Monitor performance metrics and ensure optimal uptime and functionality.
  • Manage backups, disaster recovery solutions, and system updates.
• Team Collaboration:
  • Work closely with all departments to understand and address their IT needs.
  • Train employees on security protocols and IT best practices.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support and cybersecurity, with certifications such as CISSP, CISM, CompTIA Security+, or CEH preferred.
• Strong knowledge of network security, firewalls, antivirus software, and data encryption.
• Proficiency in managing Windows, Linux, or MacOS environments.
• Familiarity with cloud services (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
• Familiarity with Salesforce. Salesforce Admin credentials a plus.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Strong communication and organizational skills with a customer-focused approach.

Why Join Us?

• Be part of a forward-thinking, dynamic team dedicated to innovation and growth.
• Opportunities for professional development and certifications.
• A collaborative and supportive work environment where your input is valued.
• Competitive salary and benefits package.

Black Diamond Claims Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to meeting you!