Housekeeping Supervisor (Bilingual) Job at Residence Inn Bozeman in Bozeman

Job Summary: A Housekeeping Supervisor is a housekeeping self-inspector who has mastered room cleaning and time management, with perfect accuracy. The majority of a Housekeeping Supervisors scheduled hours are spent as a Self-Inspector. 1-3 times a week they supervise the housekeepers and assume certain responsibilities of the Operations Manager when the Operations Manager is off property. A Housekeeping Supervisors' main responsibility is to ensure clean, and comfortable guest rooms and public spaces in line with the Veridea Group standards, while ensuring guest satisfaction by providing friendly and courteous service. Looking for someone who is bilingual.

Essential Functions:
1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.

2. Ability to manage Housekeepers and keep them on task and within the given 30-minute time requirements.

3. Thoroughly and correctly cleans, sets up and inspects guest rooms according to the Hotel Brand and Veridea Group's operational policies and standards to ensure guest satisfaction.
a. Removes soiled bed and bath linens and replaces with clean linens.
b. Removes trash and debris from guest room.
c. Cleans all surfaces in bathroom area.
d. Dusts all surfaces.
e. Replenishes promotional materials/literature.
f. Replenishes room amenities.
g. Vacuums room.
h. Follows procedures in stay-over rooms.
i. Reports unusual circumstances to supervisor.
j. Report's maintenance requests promptly.
k. Turns in articles left in rooms and registers them accordingly in Lost & Found Logbook.

4. Completes cleaning of Guest Rooms in an average of 30 minutes or less at transient properties, 45 minutes or less at extended stay properties.

5. Guarantees Housekeepers maintain clean and orderly cart and vacuum cleaners to maximize job efficiency.

6. Ensures all "DO NOT DISTURB" or bolted door rooms are reported, to ensure guest safety and maximize guest satisfaction.

7. Organizes storage areas to ensure the quality of the contents and to maximize job efficiency.
a. Checks stock to determine adequacy for day's work.
b. Re-stocks storage rooms and/or carts.
c. Pulls damaged and/or rewash linen and returns it to the laundry storage areas.

8. Lock's linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all times.

9. Quickly and efficiently inspects guest rooms once housekeepers have completed them.

10. Updates Hotel Operating systems on Room Cleanliness Status.

11. Has the ability to think outside of the box and be a problem solver.

12. Manages housekeepers and laundry attendant while supervising.

13. Works with Maintenance to ensure property is in excellent condition.

14. Assists Housekeeping with anything needed, striping rooms, laundry, etc.

15. Has the ability to train incoming housekeepers on the hotel's specific standards and policies.

16. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.

17. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.

18. Keeps Operations Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

19. Performs other duties as requested or required.

Job Duties:
1. Ability to accept directions and priorities from Operations Manager and reliably follow-through on tasks.
2. Ability to perform job duties with a minimum of disruption to the guest.
3. Ability to be friendly and cheerful; interacts easily with strangers.
4. Shows leadership qualities.
5. Ability to cooperate and support others.
6. Ability to work independently with little supervision.
7. Ability to safely work with cleaning equipment and cleaning chemicals including vacuum cleaners, brooms, mops, etc.
8. Ability to clean rooms in the 30-minute average allotted time.
9. Good hand dexterity required to dust, polish, make beds, fold towels, etc.
10. Grooming must meet Employee Handbook Standards.

Reporting:
A Housekeeping Supervisor reports directly to the Operations Manager or Manager on duty.