MBS Pro Staffing
MBS Pro Staffing is hiring: Customer Service in Florence
MBS Pro Staffing, Florence, KY, US
Job Description
Job Description
MBS is in urgent need of Customer Services in Florence, KY. This position is a full-time, temp to hire opportunity.
FULL JOB DESCRIPTION
PRINCIPAL DUTIES & RESPONSIBILITIES
- Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
- Document customer contacts through our customer service database.
- Use the company electrical and mechanical part documentation to assist customers to identify the company part numbers.
- Provide customers with quotations including price and availability information.
- Enter part and accessory orders providing confirmation to customers including shipping requirements.
- Provide customers with status information on orders including shipping status and tracking information.
- Expedite and communicate with internal departments as needed.
- Provide customers with information for returning parts for repair or restocking.
REQUIREMENTS
- High school graduate or equivalent
- One to three years in a related position.
- Customer service skills including written, verbal and through the customer support portal.
- Experience working with assembly drawings and electrical circuit diagrams and part lists.
- Microsoft Office. Experience with sales order entry or customer service with a PC based ERP system.
WHY MBS?
- Weekly Pay
- Exclusive Access Opportunities to V.I.P. Vault
- Day 1 Benefits
- Various Bonus Opportunities
- Eligibility for Employee of the Month Rewards
ABOUT THE KABLE GROUP
For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.
At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.