Customer Service Job at Townsquare Interactive in Charlotte

Customer Service

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Service Opportunity:

As a Customer Service Specialist, you will manage a steady volume of incoming calls from our current clients while assisting with their account needs and website edits. Your excellent customer service and communication skills will help us create positive experiences for our clients.

Our ideal candidate enjoys engaging in conversation over the phone, is an expert at assessing needs, and has strong interdepartmental communication skills. If that sounds like you, apply today!

Responsibilities 

• Handle 10-12 inbound client calls daily, discussing website edits, campaign reporting and SEO-centric conversations.
• Work on inbound email requests between calls, completing edits via our premium CMS tools (e.g., photo changes, logo updates, content modifications, and layout adjustments).
• Manage a pipeline of 20-30 client tickets, ensuring clear communication between clients and the design department, SEO and other subject matter expert teams.
• Act as the liaison between clients, account managers, and web designers.
• Resolve approximately 20 client requests per day, including outbound communication to inform clients of completed updates.
• Build and maintain strong relationships with clients through professional and friendly interactions.
• Illustrate the ability to identify areas of opportunity within a client's campaign and resolve accordingly.

Qualifications 

• Bachelor's Degree.
• Strong communication skills, both written and verbal.
• Active listening and problem-solving skills.
• Exceptional interpersonal and rapport-building abilities.
• Ability to effectively multi-task and manage priorities.

Benefits

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + senior tier program

Why You'll Love Working at TSI 

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you'll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We've had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you'll have the opportunity to take steps toward your target and take your career to new heights! 

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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