Customer Service Job at A. Allbright, Inc. in Valencia

About ALLBRiGHT:

ALLBRiGHT PAINTING: Gratefully Celebrating Over 36 Years in Business!

When our founder Josh Abramson first started this business, he was 21-years-old, living in a small two-bedroom apartment in Granada Hills with his mom (single parent) and younger sister (who shared a room with mom). During that time, his grandfather offered Josh some help and suggested that he use one of his A.Allbright company phone numbers on his business cards and homemade wooden signs, because he had an office staff that could answer the phone more professionally than his little sister or mom. Grandpa Charlie and his brother Davie started a drapery cleaning business back around the mid-century called A.Allbright Drapery Cleaning, in Van Nuys, CA. They put the A. in front of Allbright so that they would be listed first in the Yellow Pages and all other listings.

Josh took his grandfather up on his generous offer, but he never intended to call the new business A.Allbright Wallpaper Hanging & Painting. Still in his teens, he wanted to come up with a more relevant name to who he was, but he didnt know what that name should be at the time.

When someone would call the number listed on the new business card asking for wallpaper installation, his grandfather or his staff would page him every time they got a call (remember pagers?) Even though Josh wasnt a part of the drapery cleaning business in any way, he ended up carrying on the family business name because they would always answer the phones, Hello, this is A.Allbright, how can we help you?

Painting Happiness is...

Quickly responding to our customers needs, answering their questions and providing accurate, up front, and timely estimates, so that they can make a great decision! https://www.allbrightpainting.com/about-us/painting-happiness/

ALLBRiGHT PAINTING VALUES:

HAPPINESS

We want our customers to be happy when they select us to paint their homes or offices.

We want our employees to be happy working with us because they are always growing.

We want our community to be happy that we are here (we give back with Paint It Forward)

We want our painting trade as a whole to be happy that we are a part of helping improve.

TRUST/INTEGRITY:

Do the right and honorable thing always. Even if no one is looking.

Walk in integrity. Do whats right even if its hard or youre afraid.

In short, WE DO WHAT WE SAY WE WILL DO

WE, NOT ME, ATTITUDE:

How can_WE_ as a team be better than just individuals?

We win as a team and appreciate everyones contribution to the team

We use we statements not I statements

IS THAT THE BEST WE CAN DO?

We ask ourselves can I/we do better in all areas of our work / life.

We read books and continually train to be better.

We know that if we work on continuous improvement, we will continue to grow.

Main Job Responsibilities are Two-Fold Assisting Customers Client Advocate

Schedule incoming estimates with the ability to help sell the appointment.

Answer phones, distribute messages, and follow up on phone messages.

Customer service with customers, vendors and employees.

Assisting Office Manager

General office duties: data entry, filing, copying, etc.

Be organized and assist in organizing office, supplies and office procedures

Assisting Salesmen

Return phone calls and follow up with potential customers

Selling additional work orders

Assisting Operations

Assists in problem solving and implementing solutions with customer service.

Capture, document and communicate to the team any customer issues.

Assisting President

Research and gather information for presidents review of miscellaneous items

Assist with marketing materials, printing and design

Team Responsibilities:

1. Demonstrate positive and collaborative attitude.

2. Attend all meetings on time.

3. Work the necessary hours per week in order to perform all duties and responsibilities in a timely manner.

You would be successful in this role if you:

Know how to tell the difference between a qualified and unqualified lead

Learn our industry terms

Geography of local communities to schedule multiple appointments in the greater LA areas

Time management is central to your core

Technology is the backbone of your approach

Educate, Deliver and Protect your customers and your team members

Collaboration and being a team player are in your DNA

Minimum and Desired Qualifications

Knowledge, Skills, Traits and Experience Required for Success

Skills and Experience

Experience or knowledge of service, construction/trades industry and some experience with:

2. Basic Computer Proficiency - Outlook, Excel, Google Maps

3. Use of CRM HubSpot

4. Residential Sales Experience selling services (one-call close) a strong plus

5. Organization and Time Management Expertise

6. Professional Appearance and Appropriate Communication

Traits Needed for Success:

1. Strong Organization and Time Management

2. Self-motivated, positive attitude and ability to work with a team

3. Deadline-Focused, Sense of Urgency

4. Emotional Intelligence

5. Likes learning and is coachable

6. Hungry to learn and help, thinks how to work smart, stays humble and coachable.

Other

1. High School Diploma minimum, some college desired

2. Valid Driver's License with no major violations

3. Fluent in the English language

4. Authorized to work in the United States

5. Must pass a criminal background check and drug test

6. Bilingual Spanish a plus

Key Attraction for Candidates (Why would they want to take this position?)

There are numerous things about this dual role that should attract high-performing candidates to this position:

A highly ethical, honest, high-integrity company with a supportive, family-oriented culture

Competitive Benefits Medical/Dental Insurance, PTO, Holidays, 401k

Ability to learn and grow with the company

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Instructions for Applying

After applying online, send a follow-up email with the following:

1. Send a brief (not to exceed 2-min) video of why you feel youre a good fit for the position.
2. Put in subject line response when sending video Painting Happiness
3. Send to: apply@ALLBRiGHTpainting.com