Telecommunicator I - Night Shift Job at Chatham County, NC in Pittsboro

Salary : $42,831.00 - $54,200.00 Annually

Location : Pittsboro, NC

Job Type: Full-Time

Job Number: 2024-00167

Department: Emergency Communications

Opening Date: 11/25/2024

FLSA: Non-Exempt

WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS.

To Apply: Become a part of the best local government in North Carolina click "Apply" in the top right corner.

All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening.

Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time.

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Job Description

Performs intermediate technical work an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service and performs related work as apparent or assigned. Work is performed under the moderate supervision of the Telecommunicator II.

**This is for the Night Shift from 5:30pm to 5:30am on a modified Dupont schedule**
Projected start date: January 20, 2025
Essential Functions

• Operates emergency communication system, answers all emergency and non-emergency calls, receives complaints and requests for service, obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
• Operates a computer terminal, transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks and enters medical, fire and law enforcement calls into computer aided dispatch system.
• Monitors radio channels for medical, fire and law enforcement agencies and maintains radio contact with dispatched personnel.
• Provides directions to responding units using computer mapping system.
• Serves as liaison to various agencies including on-call personnel, magistrates, medical examiner, animal control, State highway patrol, etc.
• Answers non-emergency and after hours calls for various departments.
• Maintains communication logs and reports including the nature of calls, actions taken and time involved.
• Performs pager announcements and tests for medical and fire departments.
• Monitors public and private fire and security alarm systems and activates monitors to dispatch fire and rescue squads as needed.
• Provides requested information to local attorneys and Sheriff's office. Attends training as necessary to maintain certifications.
• Performs other duties as assigned.

Minimum Qualifications

High school diploma or GED and moderate experience in general clerical work including basic computer knowledge or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities

• General knowledge of the methods of operating the communication system;
• General knowledge of radio and teletype procedures;
• General knowledge of the geography of the County and location of important buildings;
• General knowledge of law enforcement forms, terminology and records; general knowledge of departmental programs, policies and procedures; ability to perform a considerable volume of detailed work;
• Ability to type accurately at a reasonable rate of speed;
• Ability to speak distinctly;
• Ability to deal with the public under stressful conditions and remain calm;
• Ability to follow oral and written directions;
• Ability to operate standard office equipment and personal computers including some knowledge of applicable software packages and
• Ability to establish and maintain effective working relationships with associates and the general public.

Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas orally and to convey detailed or important instructions to others accurately, loudly or quickly; work requires hearing to perceive information at normal spoken levels and to receive detailed information through oral communications; work requires preparing and analyzing written computer data and observing general surroundings and activities; work has no exposure to or environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements
Must possess or obtain Department of Criminal Information Operator certification within one year of employment.

Must possess or obtain CPR certification within one year of employment.

Must possess or obtain Emergency Medial Dispatch certification within one year of employment.

Must possess or obtain APCO Public Safety Telecommunicator certification within one year of employment.

Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination.

Chatham County has over 600 employees who play an important role in planning, designing, and maintaining government programs while delivering good customer service and maintaining fiscal responsibility. Our employees are our greatest asset, and we place a high value on training, so employees are well-educated and well-trained. Sure, while various career opportunities exist, none are as rewarding as working for Chatham County.

We offer a competitive benefits package to full-time employees (working 30+ hours per week) including health care, dental, vision, retirement, 401(k), flexible spending accounts, life insurance, long-term disability, holidays, and paid leave.

To learn more details, visit the on our website.