Serco North America
DOL TAP Lead Facilitator- Camp Pendleton, CA
Serco North America, Los Angeles, California, United States, 90079
Position Description
JOIN OUR TEAM
to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program is in need of a skilled and compassionate
Lead Facilitator
who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations. This role will also organize and support facilitation assignments in an assigned area (Hub). In this role, you will: Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations. Guide transitioning military service members in identifying goals along with recognizing any employment or education gaps. Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, and credentialing. Assist in preparing for civilian employment and participation in technical programs and schools. Conduct small and large group instruction on the job search process. Deliver standardized curriculum via in-person or virtual classrooms. Ensure completion and submission of classroom reports for their assigned Hub. Ensure all facilitators maintain training certifications and follow standardized curriculum. Observe and mentor new facilitators during the delivery of standardized curriculum. Validate weekly and quarterly schedule of facilitation assignments. Proactively communicate concerns to stakeholders in a timely manner. Coordinate travel assignments and adhere to travel expense policies for their assigned Hub. Report to a regional manager and attend weekly meetings (virtually). Be able to facilitate on short notice for emergent needs. Work and reside within the Hub assigned area. Additional information: Lead Facilitator is assigned a primary location within the hub that has satellite locations. Lead Facilitator is trained on the CORE DOL standardized curriculum and other DOL TAP curricula. Lead Facilitators are to maintain certification. Any facilitation assignment that is greater than 50 miles from Lead’s primary location, then, travel will be reimbursed. Visit the following link for more information about how Serco supports our Veterans
https://www.serco.com/na/careers/veterans-at-serco Qualifications
To be successful in this role, you will have: A High School Diploma. 3 years of experience as a professional trainer or classroom facilitator. Experience which demonstrates understanding of private and public sector employment processes. Knowledge of the workplace, jobs, and requirements for entry into those jobs. Ability to provide standardized training to groups of up to 50 participants. Familiarity with MS Windows and Office. Effective communication skills with Military clients and Government representatives. Comfort in instructing and speaking in front of a group, with the ability to professionally engage with a diverse audience. Availability for extended hours, including weekdays, weekends, and some holidays. Excellent time management skills, able to work independently and follow directions. Ability to respond to emergent facilitation assignments. Meet country-specific employment requirements. Ability to perform all skills/roles of other facilitators as this is a higher-level facilitation position. Willingness to travel up to 25%. If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses encouraged to apply. In compliance with state and local laws regarding pay transparency, the salary range for this role is $26.04 to $39.06; however, Serco considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit:
https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email:
careers@serco-na.com
or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our
Applicant Privacy Policy and Notice . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr
JOIN OUR TEAM
to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program is in need of a skilled and compassionate
Lead Facilitator
who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations. This role will also organize and support facilitation assignments in an assigned area (Hub). In this role, you will: Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations. Guide transitioning military service members in identifying goals along with recognizing any employment or education gaps. Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, and credentialing. Assist in preparing for civilian employment and participation in technical programs and schools. Conduct small and large group instruction on the job search process. Deliver standardized curriculum via in-person or virtual classrooms. Ensure completion and submission of classroom reports for their assigned Hub. Ensure all facilitators maintain training certifications and follow standardized curriculum. Observe and mentor new facilitators during the delivery of standardized curriculum. Validate weekly and quarterly schedule of facilitation assignments. Proactively communicate concerns to stakeholders in a timely manner. Coordinate travel assignments and adhere to travel expense policies for their assigned Hub. Report to a regional manager and attend weekly meetings (virtually). Be able to facilitate on short notice for emergent needs. Work and reside within the Hub assigned area. Additional information: Lead Facilitator is assigned a primary location within the hub that has satellite locations. Lead Facilitator is trained on the CORE DOL standardized curriculum and other DOL TAP curricula. Lead Facilitators are to maintain certification. Any facilitation assignment that is greater than 50 miles from Lead’s primary location, then, travel will be reimbursed. Visit the following link for more information about how Serco supports our Veterans
https://www.serco.com/na/careers/veterans-at-serco Qualifications
To be successful in this role, you will have: A High School Diploma. 3 years of experience as a professional trainer or classroom facilitator. Experience which demonstrates understanding of private and public sector employment processes. Knowledge of the workplace, jobs, and requirements for entry into those jobs. Ability to provide standardized training to groups of up to 50 participants. Familiarity with MS Windows and Office. Effective communication skills with Military clients and Government representatives. Comfort in instructing and speaking in front of a group, with the ability to professionally engage with a diverse audience. Availability for extended hours, including weekdays, weekends, and some holidays. Excellent time management skills, able to work independently and follow directions. Ability to respond to emergent facilitation assignments. Meet country-specific employment requirements. Ability to perform all skills/roles of other facilitators as this is a higher-level facilitation position. Willingness to travel up to 25%. If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses encouraged to apply. In compliance with state and local laws regarding pay transparency, the salary range for this role is $26.04 to $39.06; however, Serco considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit:
https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email:
careers@serco-na.com
or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our
Applicant Privacy Policy and Notice . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr