Front Desk Supervisor- Residence Inn Boston Downtown/South End

Front Desk Supervisor - Residence Inn Boston Downtown/South End

Job Category:

Rooms Front Office Requisition Number:

FRONT002759 Posted: December 18, 2024 Closed: December 19, 2024 Full-Time Location

Residence Inn Boston Downtown/South End 2001 Washington Street Roxbury, MA 02119, USA Description

Residence Inn Boston Downtown/South End, a Colwen Hotels property, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, focusing on guest and associate satisfaction. Successful candidates will have previous hotel front desk experience, a strong customer service focus, and the ability to train and grow our associates. Colwen Hotels is a dynamic and growing hotel company with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. General Responsibilities

Assist in the interviewing and performance supervision of front office associates. Ongoing review of staff to ensure adherence to established policies and procedures. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Knowledge of hotel property and local attractions to assist guests. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Compliance with Federal & State Labor laws. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Ongoing analysis of processes for continuous improvement/efficiency. Coach and support the front office team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain strict key controls and safety and security standards. Other duties as assigned. Requirements

Two-year college degree or equivalent hospitality experience. Strong leadership skills. Superior interpersonal and customer service skills. Reliable with the ability to multi-task and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. Benefits & Perks

Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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