GoFundMe
Staff Product Manager, Marketing & Messaging
GoFundMe, San Francisco, California, United States, 94199
Want to help us, help others? We’re hiring!
GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world. Candidates considered for this role will be located in the San Francisco Bay Area and excited to join our teams in our office on Mondays, Wednesdays, and Fridays. Join us! GoFundMe is seeking a Marketing & Messaging Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others. We are seeking a strategic and tenured Product Manager to power our marketing and customer engagement platforms while also building our first user-to-user messaging system. As a Marketing & Messaging Product Manager, you will play a pivotal role in using communications to drive the success of the campaign organizers, donors, and nonprofits we support, powering thriving communities of help. The Job... Product Strategy:
Define and execute a product strategy that prioritizes features and capabilities that maximize value for both internal and external stakeholders. Technical Leadership:
Collaborate closely with your engineering squad to translate complex technical concepts into clear product requirements and roadmaps. Execution:
Work with Engineering to ensure that key initiatives get done well and on time and that the domains for which you are responsible are well supported. Stakeholder Management:
Build strong relationships with key stakeholders, primarily engineering and product management to ensure alignment and buy-in. Data-Driven Decision Making:
Leverage data and analytics to measure platform performance, identify opportunities for improvement, and inform product decisions. Customer Focus:
Understand the needs of both internal and external customers, and translate those needs into actionable product requirements and outcomes. Problem-Solving:
Identify and solve complex problems, often requiring creative and innovative solutions. You … Domain expertise:
You have deep expertise in marketing and messaging systems, including email, push notifications, SMS, and in-product messaging. You possess a strong understanding of the underlying engineering, data, and design systems that power marketing and messaging, and you know how to leverage these effectively and responsibly to drive user growth, foster vibrant communities, and deliver meaningful value. Proven product impact:
You have a track record of shipping impactful product features and deep subject matter expertise. 5+ years of relevant product management experience. Execution:
You deliver. You have a good grip on the project related aspects of your product (time, quality, resources, and scope), you maximize your resources for impact, and you think about the long term needs and are able to balance those with short term gains and speed to market. Craft:
You are technical. You understand engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partners. Team orientation:
You mobilize others. You execute by enabling alignment, garnering support and unity, and executing through efficient collaboration across teams and business areas. Customer empathy:
You start with the customer first (including internal customers!), understanding them, empathizing with their experience, and driving relentlessly to improve it. Why you’ll love it here... Make an Impact:
Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment:
Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team:
Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits:
Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support:
Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities:
Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI:
Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement:
Make a difference through our volunteering and Gives Back programs. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $185,000 - $250,000 + equity + benefits. The salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
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GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world. Candidates considered for this role will be located in the San Francisco Bay Area and excited to join our teams in our office on Mondays, Wednesdays, and Fridays. Join us! GoFundMe is seeking a Marketing & Messaging Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others. We are seeking a strategic and tenured Product Manager to power our marketing and customer engagement platforms while also building our first user-to-user messaging system. As a Marketing & Messaging Product Manager, you will play a pivotal role in using communications to drive the success of the campaign organizers, donors, and nonprofits we support, powering thriving communities of help. The Job... Product Strategy:
Define and execute a product strategy that prioritizes features and capabilities that maximize value for both internal and external stakeholders. Technical Leadership:
Collaborate closely with your engineering squad to translate complex technical concepts into clear product requirements and roadmaps. Execution:
Work with Engineering to ensure that key initiatives get done well and on time and that the domains for which you are responsible are well supported. Stakeholder Management:
Build strong relationships with key stakeholders, primarily engineering and product management to ensure alignment and buy-in. Data-Driven Decision Making:
Leverage data and analytics to measure platform performance, identify opportunities for improvement, and inform product decisions. Customer Focus:
Understand the needs of both internal and external customers, and translate those needs into actionable product requirements and outcomes. Problem-Solving:
Identify and solve complex problems, often requiring creative and innovative solutions. You … Domain expertise:
You have deep expertise in marketing and messaging systems, including email, push notifications, SMS, and in-product messaging. You possess a strong understanding of the underlying engineering, data, and design systems that power marketing and messaging, and you know how to leverage these effectively and responsibly to drive user growth, foster vibrant communities, and deliver meaningful value. Proven product impact:
You have a track record of shipping impactful product features and deep subject matter expertise. 5+ years of relevant product management experience. Execution:
You deliver. You have a good grip on the project related aspects of your product (time, quality, resources, and scope), you maximize your resources for impact, and you think about the long term needs and are able to balance those with short term gains and speed to market. Craft:
You are technical. You understand engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partners. Team orientation:
You mobilize others. You execute by enabling alignment, garnering support and unity, and executing through efficient collaboration across teams and business areas. Customer empathy:
You start with the customer first (including internal customers!), understanding them, empathizing with their experience, and driving relentlessly to improve it. Why you’ll love it here... Make an Impact:
Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment:
Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team:
Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits:
Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support:
Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities:
Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI:
Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement:
Make a difference through our volunteering and Gives Back programs. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $185,000 - $250,000 + equity + benefits. The salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
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