Terranea Resort is hiring: Bartender - Lobby Bar (Part Time) in Rancho Palos Ver

Overview:

• Preparing all alcoholic or non-alcoholic beverages for guests
• Assessing bar customer needs and preferences and be able to make personalized recommendations
• Stock and maintain bar area to resort and health department standards
• Provide an exceptional and memorable guest experience
• Participate in ongoing training for professional development

Responsibilities:

• Serve food courses and alcoholic beverages to guests sitting at the bar
• Set up bar and bar area according to resort standards
• Cut fruit and prepare garnishes as set by resort standards for service
• Consistently keep the bar area organized and clean
• Know all specialty cocktail ingredients and garnishes
• Participate in updated training for the bar and menu items
• Be able to follow pouring procedures appropriately; all drink recipes must utilize a jigger for accurate measurement; no deviation from the recipes are allowed.
• Notify Supervisors immediately of any product shortages or out-of-stock items
• Have a working knowledge of draft beer systems and how to properly change a keg
• Answer questions on menu selections and drinks to servers and guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Record all transactions in MICROS system at time of order accurately
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items to set par levels, turning off lights, etc.
• Present physical and accurate check to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to resort standards
• Anticipate and address guests` service needs
• Speak with others using a clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors
• Able to assist Supervisors with inventory
• Notify manager or supervisor in a timely manner with suspicious ID cards and/or intoxicated guests
• Proper cash handling of banks
• Timely transfer of checks for guests being moved to a different section
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Resort policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at their respective outlet

Additional Duties & Responsibilities:

• Adhere to departmental and resort policies and procedures
• Perform related duties as required or instructed
• Be responsible for the cleanliness of designated work area as well as the general property
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

Qualifications:

• Energetic, enthusiastic and motivated individual
• Must be able to speak, comprehend, read, and write English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Must be able to stand or walk for long periods of time
• Must have knowledge of classic cocktails, wines, spirits and beers
• High School Diploma or GED
• Must be TIPS certified or become certified within 30 days of hire
• Must have Food Handlers card
• Previous bartending experience in a professional setting is preferred

Compensation

Base Pay Start Rate: $16/hr + Tips