Forsyth County, NC
Forsyth County, NC is hiring: Office Assistant in Winston Salem
Forsyth County, NC, Winston Salem, NC, United States, 27101
Salary : $33,654.40 - $38,599.06 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 07916
Department: Public Health
Division: Administration
Opening Date: 12/20/2024
Closing Date: 12/30/2024 11:59 PM Eastern
General Statement of Duties
Forsyth County Public Health is seeking an energetic and motivated individual with a passion for working with the public and being a team player for an open Office Assistant position.
This position involves registering patients in public health clinics, assisting with other clinical front-office tasks, and providing administrative support in all clinic areas. The individual should have excellent interpersonal and communication skills, possess experience and competency in customer relation skills. The Office Assistant is responsible for answering incoming phone calls from patients and registering patients in a timely and accurate manner. This position can organize and prioritize work in a stressful environment and work effectively both as part of a team and individually. Good problem-solving skills are essential.
The work hours are on a rotating schedule:
Mon-Wed 8:00am-5pm
Thursday 8:00am-8:00pm/ 8:00am-5:00pm
Friday 8:00am-1:00pm /8:00am-5:00pm.
Distinguishing Features
The ideal candidate will possess the following knowledge, skills, and abilities:
General knowledge of office or work unit procedures, methods, and practices;
General knowledge of and ability to use correct spelling, punctuation, and grammar;
General knowledge of office accounting and record keeping procedures;
Ability to use a variety of office equipment;
Ability to type with accuracy;
Ability to use courtesy and tact in performing public contact duties;
Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination;
Ability to communicate effectively in person, in writing, and by telephone and;
Ability to maintain effective working relationships with other employees.
Minimum Education and Experience
Graduation from high school or GED and at least one year of office/clerical experience.
A higher education level may be considered as a substitution for part of the experience requirement.
Bilingual - Spanish/English skills preferred.
Essential Duties and Responsibilities
Essential duties and responsibilities include but are not limited to the following:
Registering patients who receive clinical services at Forsyth County Department of Public;
Creating patient encounters and/or making appointments;
Communicating with customers and clinical staff respectfully and professionally;
Answering questions and/or providing explanations;
Answering and directing telephone calls, follow up with voicemail messaging;
Mailing out patient statements and/or invoices;
Posting payments (cash, checks or money orders) and balancing daily money tills, along with creating end of day reports.
Click to view information.
Click to view information.
These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
02
Please select your highest level of completed education.
03
How many years of office or clerical experience do you possess?
04
Please describe your level of computer proficiency:
05
Please rate your customer service skills:
06
How many years of experience do you have working in a health care setting?
07
What is your level of experience working with electronic medical records?
08
Do you have any data entry experience?
09
Do you have experience with patient registration?
10
Do you have experience in a call center?
11
Are you bilingual in Spanish and English?
Required Question
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 07916
Department: Public Health
Division: Administration
Opening Date: 12/20/2024
Closing Date: 12/30/2024 11:59 PM Eastern
General Statement of Duties
Forsyth County Public Health is seeking an energetic and motivated individual with a passion for working with the public and being a team player for an open Office Assistant position.
This position involves registering patients in public health clinics, assisting with other clinical front-office tasks, and providing administrative support in all clinic areas. The individual should have excellent interpersonal and communication skills, possess experience and competency in customer relation skills. The Office Assistant is responsible for answering incoming phone calls from patients and registering patients in a timely and accurate manner. This position can organize and prioritize work in a stressful environment and work effectively both as part of a team and individually. Good problem-solving skills are essential.
The work hours are on a rotating schedule:
Mon-Wed 8:00am-5pm
Thursday 8:00am-8:00pm/ 8:00am-5:00pm
Friday 8:00am-1:00pm /8:00am-5:00pm.
Distinguishing Features
The ideal candidate will possess the following knowledge, skills, and abilities:
General knowledge of office or work unit procedures, methods, and practices;
General knowledge of and ability to use correct spelling, punctuation, and grammar;
General knowledge of office accounting and record keeping procedures;
Ability to use a variety of office equipment;
Ability to type with accuracy;
Ability to use courtesy and tact in performing public contact duties;
Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination;
Ability to communicate effectively in person, in writing, and by telephone and;
Ability to maintain effective working relationships with other employees.
Minimum Education and Experience
Graduation from high school or GED and at least one year of office/clerical experience.
A higher education level may be considered as a substitution for part of the experience requirement.
Bilingual - Spanish/English skills preferred.
Essential Duties and Responsibilities
Essential duties and responsibilities include but are not limited to the following:
Registering patients who receive clinical services at Forsyth County Department of Public;
Creating patient encounters and/or making appointments;
Communicating with customers and clinical staff respectfully and professionally;
Answering questions and/or providing explanations;
Answering and directing telephone calls, follow up with voicemail messaging;
Mailing out patient statements and/or invoices;
Posting payments (cash, checks or money orders) and balancing daily money tills, along with creating end of day reports.
Click to view information.
Click to view information.
These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Please select your highest level of completed education.
- Some high school
- High school diploma or GED
- Some college, trainings, or certifications
- Completion of a vocational program
- Associate's degree
- Bachelor's degree
- Master's degree or above
03
How many years of office or clerical experience do you possess?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- 5 years to less than 7 years
- More than 7 years
04
Please describe your level of computer proficiency:
- Novice
- Intermediate
- Advanced
05
Please rate your customer service skills:
- Novice
- Intermediate
- Advanced
06
How many years of experience do you have working in a health care setting?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 6 years
- More than 6 years
07
What is your level of experience working with electronic medical records?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 6 years
- More than 6 years
08
Do you have any data entry experience?
- Yes
- No
09
Do you have experience with patient registration?
- Yes
- No
10
Do you have experience in a call center?
- Yes
- No
11
Are you bilingual in Spanish and English?
- Yes
- No
Required Question