Night Auditor (Front Desk Night Shift) Job at True North Hotel Group Inc in Hays
True North Hotel Group Inc, Hays, KS, US, 67601
Job Description
Eligible for Associate Bonus Program
True North Hotel Group, an award-winning management and development company, is seeking an Evening Desk Clerk & Night Auditor to join our team at our Holiday Inn Express in Hays, Kansas.
Like a rewarding position with a lot of variety? We are looking for detail-oriented individual who has high interest in customer satisfaction. We are looking for someone who is invested in providing our hotel guests with excellent customer service and a memorable stay. There is never a dull moment in this role!
About this position:
- Responsible for the hotel on the overnight shift and rolling over the business day.
- Our overnight front desk hosts/auditors are cross trained in the bar area that is attended to by our Hosts. Bar is slow to moderately busy between 11pm and 1am when it closes.
- Rate increase! When fully trained, typically 90 days after start, or sooner based on performance/experience. Gratuities from working the bar can also often be substantial.
- Previous hotel Front Desk or Night Auditor experience preferred but will train the right person. Previous bartender would be helpful as well.
- The overnight front desk host/auditor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment
RESPONSIBILITIES
- Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
- Coordinates all late night guest requests, informs guests of hotel services, features, and room amenities.
- Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
- Our successful Hosts demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.
- Rolling the day - overnight staff checks in remaining guests, posts manual charges as necessary, runs reports to ensure the day is balanced and then completes tasks to rolls the day to the next business day. They will then provide minimal assistance with breakfast set up (such as make coffee and other small tasks) and also check out any early leaving guests.
QUALIFICATIONS
- High School Diploma or equivalent
- Basic typing skills with computer data entry experience
- Customer service experience is required, preferably in a hotel or related field
- High school diploma or equivalent required.
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must be able to multi-task
- Ability to lift, pull, carry and push up to 50lbs
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Must be 18 years or older
- We utilize Opera PMS and Micros POS
We look forward to hearing from you!
True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information
Mostly afternoon and evenings shifts.
Audit shift rotates every 6-8 weeks.
16-24 hours