Housekeeping Manager Job at Q - Center in Saint Charles

Q Center is looking for a Housekeeping Manager to join our team!

 

Job Summary

The Housekeeping Manager is responsible for ensuring the effective operation of the Housekeeping Department, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. This position will make recommendations to establish standards and procedures to improve service and ensure more efficient housekeeping operation.

 

The schedule for this position varies, and will include some days, afternoons, evenings, and weekends.

 

Benefits

Education & Experience

Physical Requirements

Fundamental Requirements

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Oversee and manage the daily operations of department and associates.
• Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
• Define and implement department objectives and standard operating procedures.
• Manage budget, forecast, expense, records, and contracts.
• Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
• Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
• Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
• Interview candidates for open department positions and follow standards for hiring approvals.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Motivate, coach and counsel all department personnel according to Q Center Policy.
• Conduct associate performance reviews in accordance with Q Center standards.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain a clean, organized work area and manage all necessary department supplies.
• Ensure overall associate and guest satisfaction and safety is achieved.
• Perform other related duties as assigned. 
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, document as necessary to track the scores for monthly quality inspections.
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms, meeting rooms and back-of-house areas are cleaned to Q Center standards.
• Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, according to budget.
• Assist in conducting monthly and quarterly Housekeeping inventories of equipment, linen, guest supplies and cleaning supplies on a timely basis.
• Ensure guest privacy and security through correctly following Q Center procedures.
• Monitor work orders and submit to R&M according to Q Center procedures by informing the Call Center; follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housepersons.
• Respond to emergency situations using information contained in Safety Data Sheets; keep Safety Data Sheets current and readily available.
• Update and clear room status nightly; compare the p.m. housekeeping report with Opera (or similar system) room status report and resolve any discrepancies.
• Assist in reviewing Housekeeping staff's worked hours for payroll compilation by assigning proper codes in Paycor and update productivity file on a timely basis.
• Ensure implementation and compliance of all Q Center Policy and Procedures.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Maintain constant communication with Guest Services.
• Monitor and act on special requests as needed (VIPs, special needs rooms, etc.).
• Attend weekly Rooms meeting and share important information with the rest of team.
• Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.
• Maintain key control system for house keys.
• Focus the Housekeeping Department on their role in contributing to the Guest Service Audit scores.
• Review Housekeeping Opera arrivals for Guest Requests or special needs on a daily basis.
• Achieve and maintain budgeted/forecasted supply and labor costs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners; check and review incoming laundry at end of day to ensure all items have been returned.
• Properly purchase, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Develop full knowledge of the skills and effort required for all departmental tasks with ability to perform the each task and train associates.
• Employ a hands-on leadership style and participate with the team on a standard and consistent basis.
• Utilize Q Center systems and resource documents (Delphi, Resumes, Outdoor Events, etc.) and gain thorough understanding of their appropriate application in Housekeeping/Custodial work planning and logistics.
• Maintain a continual awareness of the current and next use of all public areas, meeting spaces, event spaces, entrances, kitchen, bars and back of house.
• Create detailed daily cleaning work schedules that address all space currently in use as well plans for the upcoming weeks.
• Take the initiative to coordinate cleaning conference spaces with Conference Services and other departments to insure efficient timing and sequencing.

Be proficient in a wide range if acceptable cleaning methods and possess a practical knowledge to determine the best cleaning approach for a given situation. 

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

 

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