BEYOND IT SUPPORT LLC is hiring: Administrative Assistant in Bradenton

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance

Candidate must have a working understand of computer hardware and software.

Basic Functions:

• Office Assistant Answer Phones, Greet walk in customers
• Full Quote cycle using ConnectWise Sell
• Work with customers and support to answer client questions.
• QuickBooks AR/AP approved quotes and ordered parts
• Quickbooks AR work
• Purchase approved equipment.
• Communication with customers and pending customers
• Nurture leads
• Answer sale calls
• Work within Sell to create templates
• Attend networking events

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of Customer Requests, must be able to meet SLA's
• Ability to multi-task
• Ability to work in a team and communicate effectively.
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require engineer level support, following ticket to resolution.
• Responsible for entering all time and expenses in ConnectWise as they occur.
• Enter all work as service tickets in ConnectWise.
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organizations key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Clear working knowledge of ConnectWise