Hallcon
Operations Manager Amazon Job at Hallcon in Fremont
Hallcon, Fremont, CA, United States, 94537
Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.
The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.
Position Overview
The Operations Manager reports directly to the Assistant Director, Operations (ADO). This position helps the ADO manage the drivers / vehicle operators as a part of the employee transportation program for our clients in Palo Alto.
The Operations Manager is primarily responsible for the management of driving work force. He/she is to ensure that all vehicles are operated in a safe, reliable, courteous and timely manner with a high level of customer service. This position will also monitor driver performance, trends, keep up-to-date statistics, and manage driver recruiting.
The Operations Manager will assist the ADO in maintaining an effective working relationship with the client, the drivers, and other vendors.
Essential Job Responsibilities
Operational
Meet or exceed all Client expectations. This includes managing performance to the elements of the Scope of Work (SOW) and Service Level Agreements (SLA) applicable to the Operations Manager's position.
Make sure all routes/runs are performed in a timely manner. Make sure driver team has updated information on runs/routes to be covered in Bay Area and Seattle Area, and have had hands-on training for new routes, with turn-by-turn documentation. Drivers should be fully aware of factors that may cause delays when operating a new route. Be aware of all schedules and routes; oversee coverage, uncovered routes due to absences, or shifts not covered. Make sure alternatives are in place to respond to call outs, vehicle breakdowns, traffic conditions, etc.
Create and manage an effective driver team:
Maintain a proficient extra board driving team to cover the assigned routes as necessary.
Make sure that drivers are compliant with all client and Hallcon requirements for:
Must work very closely with Dispatch. Obtain latest information on driver and/or route coverage issues or other impacting transit delays. Must also be able to cover dispatch in instances of call-outs. Monitor passenger complaints and service issues and report those issues ADO. Answer all email and phone inquiries in a timely and accurate manner. Provide all passenger counts and pertinent information to ADO in an accurate, complete and timely manner
Safety & Compliance
Ensure Safety and Compliance, working with Safety Manager. Make sure all operational activities are conducted safely, in compliance with all applicable Federal, State and Local laws and regulations, and in accordance to Hallcon policies and guidelines. Making sure that all safety-related information (accidents, incidents) is reported to the ADO, and Safety Manager, in a timely manner.
Leadership
Be a motivational leader. Make sure that the drivers have an opportunity to share their views on a routine basis. Communicate driver's views and questions to the ADO and the Hallcon Senior Leadership Team without filter or prejudice. Be empathetic to driver's views; follow up on all driver issues in a timely manner. Keep your commitments to drivers. Control absenteeism and tardiness by consistently administering the attendance policy.
Promote passenger satisfaction. Monitor, and act upon, passenger complaints and service issues. Make sure that service alerts and notifications are generated and distributed promptly. Must make sure that drivers handle all passenger interactions in a courteous and professional manner.
Manage documentation and reports. This includes elements the Daily Activity Report (DAR), Ridership Report, OTP Report, Accident & Incident Log. Upon the direction of the ADO, generate other client-specific data or QBR related statistics. Designate and oversee personnel responsible for the creation and communication of daily KFI reports. And any other requested data/analytics collection and finalized reports.
Review run sheets or waybills on a daily basis, and make sure those actual labor hours do not exceed hours assigned to runs, rides or routes.
Human Resources
Recruit, retain and develop a proficient team. Work with ADO and Human Resources to forecast recruiting needs for drivers. Maintain a file (electronic or hard copy) for all drivers; add performance data with date and time, to aid in awarding incentives, performance reviews, corrective or disciplinary actions. Engage team members and promote job satisfaction. Make sure drivers get the rest and meal periods as required by law.
Other duties as assigned
Education/Experience/Requirements
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Other details
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The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.
Position Overview
The Operations Manager reports directly to the Assistant Director, Operations (ADO). This position helps the ADO manage the drivers / vehicle operators as a part of the employee transportation program for our clients in Palo Alto.
The Operations Manager is primarily responsible for the management of driving work force. He/she is to ensure that all vehicles are operated in a safe, reliable, courteous and timely manner with a high level of customer service. This position will also monitor driver performance, trends, keep up-to-date statistics, and manage driver recruiting.
The Operations Manager will assist the ADO in maintaining an effective working relationship with the client, the drivers, and other vendors.
Essential Job Responsibilities
Operational
Meet or exceed all Client expectations. This includes managing performance to the elements of the Scope of Work (SOW) and Service Level Agreements (SLA) applicable to the Operations Manager's position.
Make sure all routes/runs are performed in a timely manner. Make sure driver team has updated information on runs/routes to be covered in Bay Area and Seattle Area, and have had hands-on training for new routes, with turn-by-turn documentation. Drivers should be fully aware of factors that may cause delays when operating a new route. Be aware of all schedules and routes; oversee coverage, uncovered routes due to absences, or shifts not covered. Make sure alternatives are in place to respond to call outs, vehicle breakdowns, traffic conditions, etc.
Create and manage an effective driver team:
Maintain a proficient extra board driving team to cover the assigned routes as necessary.
Make sure that drivers are compliant with all client and Hallcon requirements for:
- Performance
- Conduct
- Timeliness
- Attire
Must work very closely with Dispatch. Obtain latest information on driver and/or route coverage issues or other impacting transit delays. Must also be able to cover dispatch in instances of call-outs. Monitor passenger complaints and service issues and report those issues ADO. Answer all email and phone inquiries in a timely and accurate manner. Provide all passenger counts and pertinent information to ADO in an accurate, complete and timely manner
Safety & Compliance
Ensure Safety and Compliance, working with Safety Manager. Make sure all operational activities are conducted safely, in compliance with all applicable Federal, State and Local laws and regulations, and in accordance to Hallcon policies and guidelines. Making sure that all safety-related information (accidents, incidents) is reported to the ADO, and Safety Manager, in a timely manner.
Leadership
Be a motivational leader. Make sure that the drivers have an opportunity to share their views on a routine basis. Communicate driver's views and questions to the ADO and the Hallcon Senior Leadership Team without filter or prejudice. Be empathetic to driver's views; follow up on all driver issues in a timely manner. Keep your commitments to drivers. Control absenteeism and tardiness by consistently administering the attendance policy.
Promote passenger satisfaction. Monitor, and act upon, passenger complaints and service issues. Make sure that service alerts and notifications are generated and distributed promptly. Must make sure that drivers handle all passenger interactions in a courteous and professional manner.
Manage documentation and reports. This includes elements the Daily Activity Report (DAR), Ridership Report, OTP Report, Accident & Incident Log. Upon the direction of the ADO, generate other client-specific data or QBR related statistics. Designate and oversee personnel responsible for the creation and communication of daily KFI reports. And any other requested data/analytics collection and finalized reports.
Review run sheets or waybills on a daily basis, and make sure those actual labor hours do not exceed hours assigned to runs, rides or routes.
Human Resources
Recruit, retain and develop a proficient team. Work with ADO and Human Resources to forecast recruiting needs for drivers. Maintain a file (electronic or hard copy) for all drivers; add performance data with date and time, to aid in awarding incentives, performance reviews, corrective or disciplinary actions. Engage team members and promote job satisfaction. Make sure drivers get the rest and meal periods as required by law.
Other duties as assigned
Education/Experience/Requirements
- Must have a minimum of 2 years of experience in managing customer service and in promoting and enhancing client relations.
- Must have a minimum of 5 years' management experience in transportation/logistics including managing a large (50+) driver team.
- Requires experience with FMCS regulations as prescribed by the US Department of Transportation.
- Must be able to work flexible hours as required.
- Must have the ability to manage multiple priorities.
- Must have excellent communications skills in English, including written communications and presentations.
- Ability to learn specialized programs (GPS-based systems, operation of security cameras, plug-in regenerative units, vehicle and driver database management program, generate reports on ridership counts, trends, etc.
- Must have intermediate computer skills and have experience with Microsoft Office
- Must set an example as a leader. This includes work ethics, work hours, attire, attitude, interpersonal communications, timeliness and integrity.
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Other details
- Pay Type Salary
- Min Hiring Rate $80,000.00
- Max Hiring Rate $89,000.00
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