OPS Security Group
OPS Security Group is hiring: Operations Call Center Representative - Philadelph
OPS Security Group, Philadelphia, PA, United States, 19117
Compensation:
$23.00/hr
Benefits:
Job Summary
The Operations Center Representative handles inbound/outbound calls with Front Line
Staff, Management, Clients, and outside parties providing accurate information while
exhibiting excellent customer service. This individual should possess strong leadership
skills, critical thinking, time management, and the ability to work independently.
Job Duties / Essential Functions
•Delivering high end customer service
•Responding to emergencies
•Deterring and preventing crime
•Answer calls professionally, responding to inquiries and complaints
•Identify, escalate priority issues and report to Account Managers
•Completing daily logs and incident reports
•Complete call notes and reports
•Building and Maintaining a professional rapport with clients, guests and co-workers
•De-escalating conflicts
•Performing other related duties as assigned
Skills / Qualifications
Physical Requirements / Working Conditions
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
•Ability to work under stress / pressure
•Ability to lift 25 pounds
•Ability to wear a uniform
Our Mission:
To lead the way in caring for, compensating and offering careers to our people, who in turn provide unparalleled professional services to our clients.
Our Virtues:
People First: Treat people with dignity and respect and help them become who they are capable of becoming.
Servant Leadership: Continuously improve and bring out excellence in others by modeling it yourself.
Accountability: Stay loyal to what you said you would do long after the mood you said it in has changed.
Diligence: Proceed on the course you laid out knowing that all good things come with time, effort and creativity.
Integrity: Give people a reason to trust you knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
At-Will Employment
Employment with OPS Security Group is voluntary and subject to termination by the employee or OPS Security Group at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to conflict with or to eliminate or modify in any way the employment-at-will status of OPS Security Group employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$23.00/hr
Benefits:
- 3 Medical Plan Choices for full medical coverage
- Optional Health Savings Account
- Vision
- Dental
- 401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5%
- Paid parental leave (4 weeks)
- Earned Sick and Safe Leave accrued at 1 hour for every 30 hours worked
- Paid training
- Defined vertical mobility and promotion opportunity
Job Summary
The Operations Center Representative handles inbound/outbound calls with Front Line
Staff, Management, Clients, and outside parties providing accurate information while
exhibiting excellent customer service. This individual should possess strong leadership
skills, critical thinking, time management, and the ability to work independently.
Job Duties / Essential Functions
•Delivering high end customer service
•Responding to emergencies
•Deterring and preventing crime
•Answer calls professionally, responding to inquiries and complaints
•Identify, escalate priority issues and report to Account Managers
•Completing daily logs and incident reports
•Complete call notes and reports
•Building and Maintaining a professional rapport with clients, guests and co-workers
•De-escalating conflicts
•Performing other related duties as assigned
Skills / Qualifications
- Drivers License (vehicle recommended, not required)
- High school diploma or GED
- (1) year experience in armed security recommended
- Must be able to pass drug screen
- Excellent written and oral communication skills
- Working knowledge of computers
- Able to complete Certification Training as needed (SORA, Yellow Card, ACT 235)
- Proficient time management skills
- Reliable transportation
- Excellent de-escalation skills
- Must be able to pass a comprehensive background investigation, urinalysis screening and OPS training requirements
- Officers shall maintain their hair in a neat, clean, and combed professional appearance
- Beards and mustaches must be clean and neatly trimmed.
Physical Requirements / Working Conditions
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
•Ability to work under stress / pressure
•Ability to lift 25 pounds
•Ability to wear a uniform
Our Mission:
To lead the way in caring for, compensating and offering careers to our people, who in turn provide unparalleled professional services to our clients.
Our Virtues:
People First: Treat people with dignity and respect and help them become who they are capable of becoming.
Servant Leadership: Continuously improve and bring out excellence in others by modeling it yourself.
Accountability: Stay loyal to what you said you would do long after the mood you said it in has changed.
Diligence: Proceed on the course you laid out knowing that all good things come with time, effort and creativity.
Integrity: Give people a reason to trust you knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
At-Will Employment
Employment with OPS Security Group is voluntary and subject to termination by the employee or OPS Security Group at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to conflict with or to eliminate or modify in any way the employment-at-will status of OPS Security Group employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)