AGENT - SPORTS BOOK - PART TIME Job at Hard Rock International in Cincinnati

Overview:

Providing outstanding customer service while processing wagers for guests who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Responsibilities:

Key Responsibilities & Accountabilities:

Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the
customer experience

Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void
procedures and cash handling procedures

Communicate and promote our menu of wagering options and promotions to patrons

Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP
customers

Maintains a neat and well-stocked window for the next shift

Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures

Measures of Performance:

Proper execution of cash handling polices
Timeliness of identification/ appropriate escalation of issues for resolution
Demonstration of values and behaviours consistent with Hard Rock values & Mottos
Compliance with regulatory and legal requirements

Capabilities:

Experience at working both independently and in a team-oriented, collaborative environment is essential
Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problemsolving capabilities all while delivering Amplified Service
Flexible during times of change, and the ability to work at speed
Ability to effectively prioritize and execute tasks in a fast-paced environment
Hands-on and can learn the category and support the broader Retail business and its stakeholders across
Retail Sportsbook operations
Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer
solutions with both internal and external customers
Understand sports wagering terminology and products as well as managing customer expectations
The ability to make optimal decisions in high pressure situations
Strong communication, attention to detail, and problem-solving skills
Must be able to stand or walk for long periods of time and work in a loud, smoking environment

Qualifications:

Qualifications & Experience:

Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and
weekends

1+ years experience in Gaming and or Sportsbook related roles preferred
Strong background and in-depth knowledge of the gaming industry and betting process preferred
Customer Service experience required
Prior cash handling experience required
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Currently located in or willing to relocate to Cincinnati, Ohio area