Office Specialist 2

Initial Posting Date:
12/17/2024

Application Deadline:
01/01/2025

Agency:
Department of Human Services

Salary Range:
$3,218 - $4,338

Position Type:
Employee

Position Title:
Office Specialist 2

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Be the pillar of child welfare: provide essential clerical support and exceptional customer service, ensuring children and families receive the service they deserve.

The work of this position will primarily take place in the local Klamath Falls ODHS office located at:

355 Timbermill Dr

Klamath Falls, OR 97601

NOTE: Effective January 1, 2025, this position will receive a Cost-of-Living Adjustment (COLA) salary increase of 6.55%. This increase is not reflected in the salary listed in this posting.

Summary of Duties

As an Office Specialist 2, you will:

• Provide general clerical support to Child Welfare Caseworkers and Unit Supervisors.
• Ensure the timely production of all payments, policy/procedural requirements, forms and letters are in accordance with ODHS policy and procedures.
• Process all paperwork and payments which guarantees documentation of responsible services to clients and consumers within the District.
• Ensure compliance with State and Federal laws to ensure maximum funding for District programs.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents.
• Experience communicating clearly and precisely through different platforms (examples: cell phone, email, in-person, Microsoft Teams, etc.).
• Experience handling confidential information (examples: credit card information, employee information, medical records, etc.).
• Experience providing customer service that is present, engaging and embodies a positive approach.
• Experience working successfully independently and within a team.
• Experience using time management to complete tasks and meet deadlines.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Majority of your work will take place in the local Klamath Falls ODHS office. Occasionally, you will work in the community.
• Your typical work schedule will be Monday to Friday, 8 a.m. to 5 p.m. PST.
• Occasionally, you will transport children or family members (child welfare clients) to meet business needs.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

Background Checks and Requirements

• A valid driver's license and acceptable driving record are required for this position.
• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

• Veterans' preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ashlee Parpart. If you contact the recruiter, please include the job requisition number: REQ-171116.
• Email: Ashlee.Parpart@odhs.oregon.gov
• Phone (call or text): 503-507-2392