Business Development Center Representative

Casco Bay Ford is a rapidly expanding Ford dealership with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

We offer a rich benefits package: Rewarding Compensation Package, Medical, Dental, Vision, Life and Disability, 401 K Plan with company match, Paid vacation, World-class training and professional development, Growth opportunities for career advancement, Employee vehicle purchase plans, Discounts on products and services, Flexible Work Schedule

Casco Bay Ford is seeking a Business Development Representative to join our team. Apply online today! You may contact Tia Silverio at 846-5577 or Tia@cascobayford.com with any questions. 

Compensation potential $50,000+

Job Summary:

As a Business Development Center Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for customers.

Duties/Responsibilities:

• Answer customer calls and establish follow-up with prospective clients.

• Greet opportunities and provide pre-set proposals.

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Follow up with leads that are not ready to make an appointment

• Participate in team & process development sessions keeping positive relationships with teammates, sales, service teams and dealership management

• Utilize CRM tracking system daily

Requirements/Abilities:

• At least one previous role based in strong customer service experience

• Team player attitude

• Prompt and courteous

• Enthusiastic personality

• Must have strong computer skills

• Willing to submit to a pre-employment background check

• Must be reliable and trustworthy

• Must be able to learn other accounting software systems

• Excellent organizational skills and attention to detail

• Ability to maintain confidential and meticulous records.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.