ServiceNow Developer w/Hardware/Software Asset Management Job at Beth Page tech

We are seeking a skilled ServiceNow Developer with a proven track record in Hardware and Software Asset Management (HAM and SAM), coupled with a strong understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM). The ideal candidate will be responsible for coordinating directly with key stakeholders to understand business requirements, followed by designing, developing, and implementing solutions within the ServiceNow platform to optimize asset management processes and ensure accurate configuration data.

Responsibilities:

1. Develop, customize, and configure ServiceNow modules, particularly focusing on Hardware and Software Asset Management functionalities.
2. Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow environment.
3. Design and implement workflows, automation, and integrations to streamline asset management processes and ensure data accuracy.
4. Maintain and optimize the CMDB and CSDM configurations to reflect the organization's infrastructure accurately.
5. Implement best practices for asset lifecycle management, including procurement, deployment, maintenance, and retirement.
6. Troubleshoot and resolve issues related to asset management processes, data discrepancies, and system integrations.
7. Provide technical expertise and guidance to support continuous improvement initiatives related to asset management, CMDB and other relevant areas
8. Stay updated with the latest ServiceNow features, enhancements, and industry trends to drive innovation and efficiency in asset management practices.
9. Collaborate with cross-functional teams, including IT operations, procurement, and finance, to ensure alignment of asset management processes with organizational objectives.
10. Document technical designs, configurations, and procedures to facilitate knowledge sharing and maintain system documentation.
11. Provide on-call support for the platform on a rotating basis with other team members.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Proven experience as a ServiceNow Developer with a focus on Hardware and Software Asset Management.
3. Strong understanding of Configuration Management Database (CMDB) concepts, including data modeling, relationships, and reconciliation.
4. Familiarity with Common Service Data Model (CSDM) and its application in structuring CMDB data.
5. Proficiency in ServiceNow platform development, including scripting (JavaScript, Glide), workflows, UI policies, and integrations (REST, SOAP, MID Server).
6. Experience in designing and implementing complex ServiceNow solutions.
7. Knowledge of ITIL framework and its application in asset management processes.
8. Excellent analytical and problem-solving skills with the ability to troubleshoot technical issues and propose effective solutions.
9. Strong communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
10. ServiceNow certifications (e.g., Certified Implementation Specialist) preferred.
11. Healthcare experience is a major plus