Community Resources for Justice is hiring: HR Operations Coordinator in Boston

Posted Thursday, December 19, 2024 at 5:00 AM

Community Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four service lines; Social Justice Services, Community Strategies, Behavioral Health, and the Crime and Justice Institute, are recognized for their effectiveness and contributions to this important work.

CRJ offers competitive pay and excellent benefits which include:

• Flexible Scheduling
• 401k with company match
• Paid Time Off (Vacation/Sick)
• Referral Bonus Programs
• Employee perks, and much more!

About This Position
Reporting to the Human Resources Director, the HR Operations Coordinator is critical in maintaining the integrity of HR systems, benefits, and payroll processes while delivering exceptional customer service to employees. Primary responsibilities include managing employee data in the HRIS, coordinating HR forms and compliance activities, and serving as the first point of contact for inquiries and issues related to human resources. This is a hybrid position. Travel to CRJ worksite is required as needed to fulfill the responsibilities of the position.

Duties & Responsibilities:

HRIS Administration and Data Management:

• Enter, maintain, process, and report changes (e.g., personnel action forms) in the HRIS system (Dayforce), including hiring, transfers, terminations, and other changes.
• Perform data audits to ensure integrity and accuracy in the HRIS and related HR platforms.
• Serve as the primary customer administrator for Dayforce, handling password resets and manager assignments.
• Organize and maintain employee data, including the shared drive and employee files (both electronic and hard copy).

Customer Support and Ticketing System Management:

• Act as the first point of contact for the HR ticketing system, addressing inquiries and resolving issues with empathy and professionalism.
• Monitor and manage the payroll and benefits email boxes to ensure timely responses.

Compliance and Auditing:

• Audit I-9 and new hire documents to ensure compliance with legal and organizational standards.
• Audit final pay records for accuracy and compliance.
• Manage labor law poster compliance, ensuring postings are accurate and up to date.

Benefits, Leave, and Workers’ Compensation Support:

• Provide backup support for the Benefits Specialist and assist with leave management.
• Administer workers’ compensation incidents and claims, ensuring timely reporting and follow-up.
• Coordinate termination processes, including COBRA distribution and documentation.

Reporting and Analytics:

• Deliver routine internal and external reporting and data analytics from the HRIS and related platforms.
• Support ad hoc reporting requests and assist with projects as needed.

Process Improvement and Documentation:

• Identify opportunities to create efficiencies and improve processes.
• Develop and update SOPs and documentation for HR processes and procedures.

Additional Responsibilities:

• Assist with ad hoc projects to support the HR & Culture team’s goals.
• Maintain confidentiality of all corporate and human resources matters.

Job Qualifications:

• A bachelor’s degree in human resources or a related field and/or equivalent experience.
• 1 – 2 years’ experience with HRIS or similar systems.
• High degree of accuracy and personal accountability.
• Experience analyzing data.
• Advanced Microsoft Excel skills.
• Collaborative and creative, solutions-oriented approach.
• Exceptional attention to detail and time management skills.
• Strong interpersonal and communication skills.
• Service-oriented problem solver.
• Proficiency with Microsoft Office Suite, including Teams.

CRJ’s Commitment to Diversity, Equity, and Inclusion (DEI)
Our vision is to be an organization that demonstrates its commitment to eradicating systemic racism and other forms of oppression. We will hold each other accountable in addressing the norms and practices that advantage few and harm many.

CRJ provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state, and local laws. CRJ complies with applicable state and local laws governing non-discrimination in employment in every state in which CRJ has locations.