Account Manager

Position: Account Manager – Intermodal Job Description We are seeking a highly organized and detail-oriented Account Manager to manage and oversee the movement of shipments. Key responsibilities include planning, quoting, entering, directing, and monitoring shipments to ensure efficient and timely delivery. The ideal candidate will be responsible for ensuring all customer instructions are accurately entered into the system, tracking shipment milestones, and coordinating with the operations team to determine the best routing for the required service level. Forward Air is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs. Core Responsibilities & Duties: Plan, quote, enter, direct, and monitor shipments Ensure all customer instructions are entered into the system Ensure necessary shipment milestones are present and in correct order Work with operations team to determine routing for required service level Negotiating rates with vendors and request spot quotes Accruing vendor costs and working to revolve any variances Sending invoices to the customers Ensure freight and documentation meets security, TSA, and company compliance programs Track and monitor entire process of cargo movement and keep customers up to date on movement details Other duties as assigned Job Requirements & Qualifications: Five (5) years freight forwarding operations or account management experience preferred Computer skills including Microsoft Office products including Word, Excel, Outlook, etc. Strong attention to detail and ability to handle high volume of transactions Ability to multitask and work well under pressure Strong verbal and written communication skills Ability to coordinate efforts with other organizations Strong problem-solving skills Team oriented What We Offer: Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) A great place to work with a terrific culture About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team