Alliant Energy
Manager Community Development
Alliant Energy, Cedar Rapids, Iowa, United States, 52404
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Lead the Charge in Customer and Community Development!
Are you passionate about driving business growth and fostering community relationships? Join Alliant Energy as a Manager of Customer and Community Development. In this role, you'll lead strategic programs, manage a dynamic team, and collaborate with key partners to support economic development and customer initiatives. If you're ready to make a significant impact and work with a team that values collaboration, innovation, and dedication, we want to hear from you!
What you will do
Performs all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct and modeling Alliant Energy’s Core Values at all times.
Develops, implements, and facilitates customer-focused initiatives, including strategic direction of account management, business resources, distributed resources, energy efficiency program implementation, economic development, and coordination of cross-functional teams to deliver desired customer products and/or services.
Develops and proactively implements strategic customer account reviews on an ongoing basis to evaluate customer needs, usage trends, market analysis, and assessment of competitors and market intelligence with a focus on future load growth and competitive value.
Represents customers internally to ensure all customer interfaces, e.g., billing, account information, and account set-up, create a positive experience for customers. Accountable for the outcome of customer inquiries and complaints, including emergency operations, down-time, and disaster avoidance.
Oversees the planning, design, communication, and implementation of enhanced customer services through service delivery channels, with primary focus on the performance of critical processes and systems.
Represent Alliant Energy to municipal, local, and state officials for economic development committees, meetings, and events and at conferences to promote Alliant Energy’s service area and regional business climate.
May assist local communities in business and industrial park planning, development, and attraction efforts, including sharing information and technical advice on grants, loans, incentives, land use issues, and community planning and development. Includes supporting franchise agreement negotiations with communities and serves as company resource to coordinate the relationship between Community Relations, Legal, and Energy Delivery.
Promotes Alliant Energy territories to target audiences through proactive outreach and creative marketing plans, and responses to potential customer interest.
May develop, implement, and manage strategic economic development programs and initiatives. Includes conducting in-market site visits, coordinating events, and facilitating meeting with key external partners such as corporate real estate executives and site consultants.
Maintains an in-depth understanding of utility industry, economic development, information technology, and regulatory trends to ensure the department is productive and efficient in meeting customer and Alliant Energy’s business goals.
Ensures business processes the team is responsible for are efficient, user-friendly, and use the advantages of technology.
Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Bachelor's Degree Emphasis in business administration, marketing, communications, or related area Preferred
Required Experience
5 years of related experience
3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
Other Requirements
Must possess a valid driver’s license.
Promotes and supports diversity initiatives and equal employment opportunity.
Must be willing to travel.
Travel can include occasional overnight stays.
Knowledge, Skills, and Abilities
Demonstrated ability to interpret federal and state safety, energy and environmental regulations preferred.
Demonstrated effective leadership skills.
Demonstrated financial skills such as budgeting and basic accounting.
Demonstrated effective interpersonal, verbal, and written communication skills.
Ability to represent company interests with regulatory and/or public affairs stakeholders preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
Works in a diverse and inclusive environment.
Key Skills
Business Development • Business Negotiations • Community Outreach • Company Representation • Competitive Intelligence • Customer Needs • Data Analysis • Economic Development Strategy • Innovation Management • Partnership Management • Pricing Strategies • Project and Program Management • Leadership
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Lead the Charge in Customer and Community Development!
Are you passionate about driving business growth and fostering community relationships? Join Alliant Energy as a Manager of Customer and Community Development. In this role, you'll lead strategic programs, manage a dynamic team, and collaborate with key partners to support economic development and customer initiatives. If you're ready to make a significant impact and work with a team that values collaboration, innovation, and dedication, we want to hear from you!
What you will do
Performs all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct and modeling Alliant Energy’s Core Values at all times.
Develops, implements, and facilitates customer-focused initiatives, including strategic direction of account management, business resources, distributed resources, energy efficiency program implementation, economic development, and coordination of cross-functional teams to deliver desired customer products and/or services.
Develops and proactively implements strategic customer account reviews on an ongoing basis to evaluate customer needs, usage trends, market analysis, and assessment of competitors and market intelligence with a focus on future load growth and competitive value.
Represents customers internally to ensure all customer interfaces, e.g., billing, account information, and account set-up, create a positive experience for customers. Accountable for the outcome of customer inquiries and complaints, including emergency operations, down-time, and disaster avoidance.
Oversees the planning, design, communication, and implementation of enhanced customer services through service delivery channels, with primary focus on the performance of critical processes and systems.
Represent Alliant Energy to municipal, local, and state officials for economic development committees, meetings, and events and at conferences to promote Alliant Energy’s service area and regional business climate.
May assist local communities in business and industrial park planning, development, and attraction efforts, including sharing information and technical advice on grants, loans, incentives, land use issues, and community planning and development. Includes supporting franchise agreement negotiations with communities and serves as company resource to coordinate the relationship between Community Relations, Legal, and Energy Delivery.
Promotes Alliant Energy territories to target audiences through proactive outreach and creative marketing plans, and responses to potential customer interest.
May develop, implement, and manage strategic economic development programs and initiatives. Includes conducting in-market site visits, coordinating events, and facilitating meeting with key external partners such as corporate real estate executives and site consultants.
Maintains an in-depth understanding of utility industry, economic development, information technology, and regulatory trends to ensure the department is productive and efficient in meeting customer and Alliant Energy’s business goals.
Ensures business processes the team is responsible for are efficient, user-friendly, and use the advantages of technology.
Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Bachelor's Degree Emphasis in business administration, marketing, communications, or related area Preferred
Required Experience
5 years of related experience
3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
Other Requirements
Must possess a valid driver’s license.
Promotes and supports diversity initiatives and equal employment opportunity.
Must be willing to travel.
Travel can include occasional overnight stays.
Knowledge, Skills, and Abilities
Demonstrated ability to interpret federal and state safety, energy and environmental regulations preferred.
Demonstrated effective leadership skills.
Demonstrated financial skills such as budgeting and basic accounting.
Demonstrated effective interpersonal, verbal, and written communication skills.
Ability to represent company interests with regulatory and/or public affairs stakeholders preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
Works in a diverse and inclusive environment.
Key Skills
Business Development • Business Negotiations • Community Outreach • Company Representation • Competitive Intelligence • Customer Needs • Data Analysis • Economic Development Strategy • Innovation Management • Partnership Management • Pricing Strategies • Project and Program Management • Leadership
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.