SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS
Receptionist Job at SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS in Saint Peter
SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS, Saint Petersburg, FL, United States, 33705
MISSION STATEMENT: The mission of Society of St. Vincent de Paul South Pinellas, Inc. is to alleviate pain and suffering, in a spirit of charity, justice and mercy, through person-to-person involvement.
SUMMARY: The Receptionist is responsible for providing superior customer service to all clients and visitors both in person and over the phone. This is a highly visible and responsible position, which demands an exceptional level of patience in dealing with the public, ability to work effectively in a demanding and fast paced office environment, ability to prioritize and effectively execute concurrent responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES :(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time).
OTHER RESPONSIBILITIES:
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Office, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule, or work odd hours. All information associated with the Agency is confidential.
The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.
NOTE:This job description does not constitute an employment contract, written, implied or otherwise, other than an "at will" and/or grant funded position. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (Society of St. Vincent de Paul South Pinellas, Inc.) at the discretion of the employer, or as the needs of the employer and/or requirement of the job change. Changes can be done formally or informally, either verbally or in writing. The Society of St. Vincent de Paul South Pinellas, Inc. explicitly reserves the right to modify any of the provision of this job description at any time and without notice. This job description is not intended to be all-inclusive; the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential function does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
SUMMARY: The Receptionist is responsible for providing superior customer service to all clients and visitors both in person and over the phone. This is a highly visible and responsible position, which demands an exceptional level of patience in dealing with the public, ability to work effectively in a demanding and fast paced office environment, ability to prioritize and effectively execute concurrent responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES :(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time).
- Responsibility for the efficient disposition of all personal and telephone contacts to the agency
- Answer multi-line telephone system, forwarding calls to appropriate staff
- Refer others who need help to other community agencies and resources
- Greet clients and other visitors to the agency, asking clients to fill out forms for departments that require them
- Give referrals to walk-ins for emergency
- Greet guests and communicates with the appropriate department/program so they can meet them at the front desk and then take them to the office
- Keep receptionist area and conference rooms organized and running smoothly
- Inform maintenance of any problems that need attention
- Assist Finance, Human Resources, and Administration as directed
- Sort and distribute mail when Volunteer Manager is not working
- Review thrift store daily tape, sales and deposits
- Review and summarize postage meter usage
OTHER RESPONSIBILITIES:
- Complies with all applicable training requirements
- Complies with all company safety, personnel and operational policies and procedures
- Complies with work schedule to ensure effective operations of Agency programs
- Contributes positively as a member of a productive and cooperative team
- Performs other duties as necessary to fulfill the Society of St. Vincent de Paul South Pinellas, Inc. Mission
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
- Able to speak, write and understand English
- Possess basic computer skills
- Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
- Flexible work schedule including evenings, nights, weekends and holidays
- Ability to set appropriate limits, work under deadlines and multi-task
- Ability to organize, prioritize, self-motivate, and deliver results
- Excellent communication and listening skills
- Possess strong work ethics
- Successfully pass Law Enforcement background screening
- Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
- Must have reliable transportation
- Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
- Mission-driven attitude supplemented with integrity and passion
- Adherence to the highest ethical standards, personally and professionally
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
- Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
- Professional and pleasant phone manner, appearance and demeanor at all times
- Ability to prioritize work
- Must be able to maintain confidentiality
- Excellent communication skills and self-confidence
EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Office, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
- At least one year of office experience including switchboard and word processing responsibilities preferably in a social service setting
- This position requires a High School diploma or GED certificate
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule, or work odd hours. All information associated with the Agency is confidential.
The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.
NOTE:This job description does not constitute an employment contract, written, implied or otherwise, other than an "at will" and/or grant funded position. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (Society of St. Vincent de Paul South Pinellas, Inc.) at the discretion of the employer, or as the needs of the employer and/or requirement of the job change. Changes can be done formally or informally, either verbally or in writing. The Society of St. Vincent de Paul South Pinellas, Inc. explicitly reserves the right to modify any of the provision of this job description at any time and without notice. This job description is not intended to be all-inclusive; the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential function does not exclude them from the position if the work is similar, related, or a logical assignment to the position.