PBX Operator - Kimpton Hotel Palomar Philadelphia Job at Kimpton Hotels & Rest

**Why We're Here**

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

**How We're Different**

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

**What You'll Do**

This position requires the person to be the operator for the hotel incoming phone lines. The PBX Operator is responsible for being professional, friendly, and helpful and takes guests requests and makes reservations.

**Some of your responsibilities include:**

+ Answer telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.

+ Maintain current back-up report of an alphabetical listing of all guests.

+ Act as the center of communication, for all communication, in the event of an emergency. Review and understand all policies and procedures for safety, emergency preparedness, etc.

+ Provide efficient and effective telephone and message service for in-house and incoming guests and for the hotel's sales and management teams.

+ Check all message lights during shift to ensure that the message light is on and that guests receive their messages. Call guest rooms to deliver messages if necessary.

+ Assist guests with dialing instructions, credit card calling procedures and other telephone information.

+ Receive and distribute faxes to guests and appropriate departments within the hotel.

+ Record and give wake-up calls.

+ Assist with the assignment and assistance of safety deposit boxes to guests.

+ Provide front desk with long distance charges.

+ Produce appropriate reports for the proper functioning of the department.

+ Maintain checked-out registration cards in alphabetical order according to check-out date.

+ Check all trunk lines and perform other tests to ensure the telephone system is properly functioning.

+ Communicate constantly with all sister properties in order to track daily counts.

+ Read logbook at the beginning of shift and enter appropriate information to be communicated to management or other operators.

**What You Bring**

+ Prior experience in a customer service role. (Hospitality experience is a plus!)

+ Flexible schedule, able to work evenings, weekends and holidays.

+ High school diploma or general education degree (GED).

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

**Be Yourself. Lead Yourself. Make it Count.**