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HHM Hotels

Assistant Housekeeping Manager Job at HHM Hotels in Philadelphia

HHM Hotels, Philadelphia, PA, United States, 19107


Opportunity: Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper - Operations Manager - Assistant General Manager

Essential Job Functions

* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

* Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.

* Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.

* Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.

* Prepare schedules based upon occupancy and assign duties to associates.

* Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.

* Prepare required paperwork pertaining to departmental functions.

* Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.

* Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).

* Maintain departmental expenses in line with budget as described by General Manager.

* Ensure compliance with specific brand standards.

* Be aware of and communicate service scores to drive improvement and higher guest satisfaction.

* Follow sustainability guidelines and practices related to HHM's EarthView program.

* Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.

* Perform other duties as requested by management.

Position Requirements

* High School diploma or equivalent preferred.

* One year previous housekeeping supervisor experience required.

Work Environment and Context

* Work schedule varies and may include working on holidays, weekends and alternate shifts.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels