Administrative Supervisor - Full Time Days

Position Summary Position Summary The Administrative Supervisor facilitates timely and safe patient flow and provides off-shift management and operational oversight of the acute care hospital setting, and ensures the provision of safe, quality patient care. Responsibilities Essential Functions • Serves as a clinical resource agent to nursing units and allied health departments for problem solving, within a given shift. • Ensures safe and timely patient flow throughout the facility and coordinates intrasystem transfers. • Participates in clinical observation and assessment for patients as needed to determine appropriate level of care/patient placement. • Provides oversight of staffing resources in coordination with department leadership and the corporate staffing office. • Ensures a visible and collegial leadership presence throughout the facility and shift. • Serves as a first responder for all emergency code events and house alerts. • Completes documentation per shift for patient census, events and flow outcomes, proficiently operating databases, bed management programs, and the electronic health record. • Serves as a leadership resource for Orlando Health policy, procedure, legal and risk issues, and compliance with regulatory standards and accrediting agencies. • Responds/resolves team member, patient, family member, and provider concern and provides follow-up with appropriate individuals. • Provides support, education, coaching, and mentoring to team members. • Assists personnel and families in all circumstances that surround death of a patient, facilitating arrangements for autopsies, organ/tissue donation and/or verification of referrals to the Medical Examiner. • Serves as the central intake for patient matters concerning the American Disability Act, language and/or cultural issues; facilitating assistance as needed within the facility. • Manages human resource related functions; not limited to interviewing, onboarding, evaluating personnel, reinforcing expectations with standards for care and /or conduct and issuing corrective actions. • Provides crisis management support and coordinates follow-up actions with the Administrator -on-Call (AOC). • Serves as the Incident Commander for all HICS events until the hospital administrator arrives on the scene. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Communication and Relationship Building • Effective Communication: proficient in oral, written, and interpersonal skills. • Relationship Management: demonstrates collaborative and collegial relationship skills, engages staff in decision making and exhibits effective conflict resolution skills. • Influencing Behaviors: inspires desired behaviors, manages undesired behaviors and promotes decisions that are patient centered. • Diversity: values diversity and establishes a work environment that is culturally competent. • Community Relationships: represents the organization as a resource to non-health care constituents within the community. Knowledge of the Healthcare Environment • Clinical Practice Knowledge: demonstrates knowledge of current nursing practice, roles and functions of team members, patient care policies and procedures, and state and federal standards. • Evidence Based Practice and Patient Care Outcomes: Uses data and other sources of evidence to inform decision making and to interpret outcome measures. • Patient Safety & Team Member Safety: Supports a Zero Harm Environment and a Just Culture; responding and acting on safety recommendations. • Performance Improvement: participates in Gemba board reviews and process improvement work; internalizing one's role in achieving optimal outcomes for the patient and organization. • Risk Management: ensures compliance with required standards and facilitate timely reporting of liability issues. Leadership • Foundational Thinking Skills: demonstrates reflective practice and an understanding that all leadership begins from within; applying critical analysis to organizational issues after a review of the evidence. • Systems Thinking: uses knowledge of classic and contemporary systems thinking in problem solving and decision making. • Change Management: utilizes change management concept and adapts leadership style to situation need. Professionalism • Personal and Professional Accountability: acts as a role model for standards of professional practice (clinical, educational and leadership) for colleagues and constituents. • Ethics & Advocacy: upholds ethical principles and corporate compliance standards and involves team members in decisions that affect their practice. Business Skills • Human Resource Management: promotes a healthful work environment and ensures compliance with legal and regulatory guidelines. • Resource Management: ensures appropriate utilization of supplies and materials and staffing resources. • Information and Technology: proficiently uses technology and databases to support improvement of clinical, safety and fiscal performance. Qualifications Education/Training • Graduate from an accredited school of nursing. • Bachelor of Science in Nursing preferred. Licensure/Certification Current professional license as a registered nurse in the State of Florida. National Certification in specialty area within 2 years. Maintains current BLS; as determined by specialty area ACLS, PALS, NALS, or TNCC is required. Experience Two (2) years of experience as a registered nurse in the acute care setting. Education/Training • Graduate from an accredited school of nursing. • Bachelor of Science in Nursing preferred. Licensure/Certification Current professional license as a registered nurse in the State of Florida. National Certification in specialty area within 2 years. Maintains current BLS; as determined by specialty area ACLS, PALS, NALS, or TNCC is required. Experience Two (2) years of experience as a registered nurse in the acute care setting. Essential Functions • Serves as a clinical resource agent to nursing units and allied health departments for problem solving, within a given shift. • Ensures safe and timely patient flow throughout the facility and coordinates intrasystem transfers. • Participates in clinical observation and assessment for patients as needed to determine appropriate level of care/patient placement. • Provides oversight of staffing resources in coordination with department leadership and the corporate staffing office. • Ensures a visible and collegial leadership presence throughout the facility and shift. • Serves as a first responder for all emergency code events and house alerts. • Completes documentation per shift for patient census, events and flow outcomes, proficiently operating databases, bed management programs, and the electronic health record. • Serves as a leadership resource for Orlando Health policy, procedure, legal and risk issues, and compliance with regulatory standards and accrediting agencies. • Responds/resolves team member, patient, family member, and provider concern and provides follow-up with appropriate individuals. • Provides support, education, coaching, and mentoring to team members. • Assists personnel and families in all circumstances that surround death of a patient, facilitating arrangements for autopsies, organ/tissue donation and/or verification of referrals to the Medical Examiner. • Serves as the central intake for patient matters concerning the American Disability Act, language and/or cultural issues; facilitating assistance as needed within the facility. • Manages human resource related functions; not limited to interviewing, onboarding, evaluating personnel, reinforcing expectations with standards for care and /or conduct and issuing corrective actions. • Provides crisis management support and coordinates follow-up actions with the Administrator -on-Call (AOC). • Serves as the Incident Commander for all HICS events until the hospital administrator arrives on the scene. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Communication and Relationship Building • Effective Communication: proficient in oral, written, and interpersonal skills. • Relationship Management: demonstrates collaborative and collegial relationship skills, engages staff in decision making and exhibits effective conflict resolution skills. • Influencing Behaviors: inspires desired behaviors, manages undesired behaviors and promotes decisions that are patient centered. • Diversity: values diversity and establishes a work environment that is culturally competent. • Community Relationships: represents the organization as a resource to non-health care constituents within the community. Knowledge of the Healthcare Environment • Clinical Practice Knowledge: demonstrates knowledge of current nursing practice, roles and functions of team members, patient care policies and procedures, and state and federal standards. • Evidence Based Practice and Patient Care Outcomes: Uses data and other sources of evidence to inform decision making and to interpret outcome measures. • Patient Safety & Team Member Safety: Supports a Zero Harm Environment and a Just Culture; responding and acting on safety recommendations. • Performance Improvement: participates in Gemba board reviews and process improvement work; internalizing one's role in achieving optimal outcomes for the patient and organization. • Risk Management: ensures compliance with required standards and facilitate timely reporting of liability issues. Leadership • Foundational Thinking Skills: demonstrates reflective practice and an understanding that all leadership begins from within; applying critical analysis to organizational issues after a review of the evidence. • Systems Thinking: uses knowledge of classic and contemporary systems thinking in problem solving and decision making. • Change Management: utilizes change management concept and adapts leadership style to situation need. Professionalism • Personal and Professional Accountability: acts as a role model for standards of professional practice (clinical, educational and leadership) for colleagues and constituents. • Ethics & Advocacy: upholds ethical principles and corporate compliance standards and involves team members in decisions that affect their practice. Business Skills • Human Resource Management: promotes a healthful work environment and ensures compliance with legal and regulatory guidelines. • Resource Management: ensures appropriate utilization of supplies and materials and staffing resources. • Information and Technology: proficiently uses technology and databases to support improvement of clinical, safety and fiscal performance.