Wolters Kluwer
Associate Director, IT Operations - DevSecOps
Wolters Kluwer, Juneau, Alaska, us, 99812
Wolters Kluwer Associate Director, IT Operations - DevSecOps Juneau, Alaska Apply Now
LOCATION:
Waltham, MA; Chicago, IL; Riverwoods, IL; St Cloud, MN; New York, NY; Philadelphia, PA; Denver, CO; Madison, WI; Indianapolis, IN Hybrid
– 8 days a month in the office Wolters Kluwer Global Business Services (GBS) is designed to provide services to business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to achieve results and enhance operational efficiencies. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global Business Services division! You will help transform our application operations towards a DevSecOps, lean-agile practices, using AI-augmented Site Reliability Engineering (SRE) to guide unparalleled efficiency, resilience, and innovation. This will be achieved by promoting collaboration with the business units, project teams, and internal/external groups to manage the applications operations processes and environments. Essential Duties and Responsibilities: Provide leadership, vision, and direction to the IT Operations, GBS Infrastructure Portfolio Management, and GBS organizations to ensure they contribute to the company achieving its goals. Work with CTOs, BRMs, and other IT leaders to develop overall IT strategy in the context of the business strategy and initiatives of the respective division. Develop productive relationships with business leaders and application managers to influence how applications can enable new sources of value. Serve as a change agent, helping the BUs within the respective division and Wolters Kluwer modernize applications and its capabilities in alignment with the WK DevSecOps practice. Provide architecture and engineering advisory as part of IT Operations in Infrastructure Portfolio Management Systems on an as-needed basis. Define and enhance methodologies and practices for the infrastructure and application life cycle management following best practices. Ensure that application processes (including those of external service providers) are conducted following corporate social responsibility, environmental and technical policies and applicable standards and legislation. Lead in incident resolution for supported Applications. Manage application group personnel, developing their skills and capabilities to meet our needs, and build on existing recruiting capabilities to address new needs and skills gaps. Work with product management to implement and manage application product roadmaps, status reporting, metrics, and benchmarks. Manage relationships with major vendors and service providers to ensure they meet our needs in a cost-effective manner. Conduct regular surveys of stakeholder satisfaction with application products, publish the results, and implement action plans to improve satisfaction. Implement operational readiness processes for the portfolio of applications in the Health division to ensure quality of services in production and development environments. Support GBS in creating and implementing a strategy for the Global IT Services. Develop senior leadership for the Infrastructure Portfolio Management mission and strategies for the Global IT organization. Provide the description, mission, process objectives, and metrics to measure success. Communicate objectives and concepts internally and externally. Ensure that the various Infrastructure Portfolio Management roles across IT technical domains and teams have adequate resources to execute in a way that conforms with best practices and meets the needs of the organization. Arbitrate disputes over the allocation of responsibilities. Champion awareness and acceptance of the Infrastructure Portfolio Management processes among IT senior management. Obtain business and IT senior management support for the Infrastructure Portfolio Management processes and its associated procedures. Liaise with other process owners to establish integration and collaboration. Perform high-level monitoring and review of critical success factors (CSFs) and key performance indicators (KPIs) specific to the execution of the service management processes. Develop continuous improvement measurements for the Infrastructure Portfolio Management processes, including CSFs, KPIs, and associated metrics. Build partnerships with other IT team leaders to determine training requirements and deliver training to appropriate teams. Lead teams to plan and resource and support multiple Business Units and GBS IT teams’ requirements. Requirements: Bachelor's or Master's degree in computer science, Information Technology, or equivalent degree; or work equivalent experience required. Minimum 10 years broad Information Technology experience. Proven ability to build and manage relationships in a matrixed environment. Strong organizational skills: ability to manage multiple projects with competing demands for resources. Experience modernizing production environments to deliver higher resilience, availability, and disaster recovery capabilities. Experience with mergers and acquisitions. Experience as a trusted advisor to partners (BU leadership, Divisional leadership, and application development leads). Experience with application and datacenter modernization projects. Proficiency in process formulation and communication. Strong analytical and business management skills. Proficiency in working in a fast-paced, complex, dynamic, and multicultural business environment. Ability to build relationships and influence individuals at all levels of the organization. In-depth knowledge of system management processes, leadership, and interpersonal skills and experience. Excellent verbal and written communication skills and experience. Demonstrated experience in mentoring, coaching, performance feedback, and regular evaluation. Demonstrated analytical and problem-solving skills. Experience with ITIL and ITSM Processes. Experience with application life cycle Processes. Experience with traditional and Cloud operational processes. Demonstrated experience working with geographically diverse associates and vendor partners. Demonstrated budget management, tracking, and forecasting experience. Demonstrated on-time and on-budget system delivery experience. Knowledge of organization policies and procedures. Occasional domestic or international travel up to 33%. Compensation: Target salary range CA, CT, CO, HI, NY, WA: $147,200-$208,350 A comprehensive benefits package that begins your first day of employment.
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life. Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer.
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LOCATION:
Waltham, MA; Chicago, IL; Riverwoods, IL; St Cloud, MN; New York, NY; Philadelphia, PA; Denver, CO; Madison, WI; Indianapolis, IN Hybrid
– 8 days a month in the office Wolters Kluwer Global Business Services (GBS) is designed to provide services to business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to achieve results and enhance operational efficiencies. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global Business Services division! You will help transform our application operations towards a DevSecOps, lean-agile practices, using AI-augmented Site Reliability Engineering (SRE) to guide unparalleled efficiency, resilience, and innovation. This will be achieved by promoting collaboration with the business units, project teams, and internal/external groups to manage the applications operations processes and environments. Essential Duties and Responsibilities: Provide leadership, vision, and direction to the IT Operations, GBS Infrastructure Portfolio Management, and GBS organizations to ensure they contribute to the company achieving its goals. Work with CTOs, BRMs, and other IT leaders to develop overall IT strategy in the context of the business strategy and initiatives of the respective division. Develop productive relationships with business leaders and application managers to influence how applications can enable new sources of value. Serve as a change agent, helping the BUs within the respective division and Wolters Kluwer modernize applications and its capabilities in alignment with the WK DevSecOps practice. Provide architecture and engineering advisory as part of IT Operations in Infrastructure Portfolio Management Systems on an as-needed basis. Define and enhance methodologies and practices for the infrastructure and application life cycle management following best practices. Ensure that application processes (including those of external service providers) are conducted following corporate social responsibility, environmental and technical policies and applicable standards and legislation. Lead in incident resolution for supported Applications. Manage application group personnel, developing their skills and capabilities to meet our needs, and build on existing recruiting capabilities to address new needs and skills gaps. Work with product management to implement and manage application product roadmaps, status reporting, metrics, and benchmarks. Manage relationships with major vendors and service providers to ensure they meet our needs in a cost-effective manner. Conduct regular surveys of stakeholder satisfaction with application products, publish the results, and implement action plans to improve satisfaction. Implement operational readiness processes for the portfolio of applications in the Health division to ensure quality of services in production and development environments. Support GBS in creating and implementing a strategy for the Global IT Services. Develop senior leadership for the Infrastructure Portfolio Management mission and strategies for the Global IT organization. Provide the description, mission, process objectives, and metrics to measure success. Communicate objectives and concepts internally and externally. Ensure that the various Infrastructure Portfolio Management roles across IT technical domains and teams have adequate resources to execute in a way that conforms with best practices and meets the needs of the organization. Arbitrate disputes over the allocation of responsibilities. Champion awareness and acceptance of the Infrastructure Portfolio Management processes among IT senior management. Obtain business and IT senior management support for the Infrastructure Portfolio Management processes and its associated procedures. Liaise with other process owners to establish integration and collaboration. Perform high-level monitoring and review of critical success factors (CSFs) and key performance indicators (KPIs) specific to the execution of the service management processes. Develop continuous improvement measurements for the Infrastructure Portfolio Management processes, including CSFs, KPIs, and associated metrics. Build partnerships with other IT team leaders to determine training requirements and deliver training to appropriate teams. Lead teams to plan and resource and support multiple Business Units and GBS IT teams’ requirements. Requirements: Bachelor's or Master's degree in computer science, Information Technology, or equivalent degree; or work equivalent experience required. Minimum 10 years broad Information Technology experience. Proven ability to build and manage relationships in a matrixed environment. Strong organizational skills: ability to manage multiple projects with competing demands for resources. Experience modernizing production environments to deliver higher resilience, availability, and disaster recovery capabilities. Experience with mergers and acquisitions. Experience as a trusted advisor to partners (BU leadership, Divisional leadership, and application development leads). Experience with application and datacenter modernization projects. Proficiency in process formulation and communication. Strong analytical and business management skills. Proficiency in working in a fast-paced, complex, dynamic, and multicultural business environment. Ability to build relationships and influence individuals at all levels of the organization. In-depth knowledge of system management processes, leadership, and interpersonal skills and experience. Excellent verbal and written communication skills and experience. Demonstrated experience in mentoring, coaching, performance feedback, and regular evaluation. Demonstrated analytical and problem-solving skills. Experience with ITIL and ITSM Processes. Experience with application life cycle Processes. Experience with traditional and Cloud operational processes. Demonstrated experience working with geographically diverse associates and vendor partners. Demonstrated budget management, tracking, and forecasting experience. Demonstrated on-time and on-budget system delivery experience. Knowledge of organization policies and procedures. Occasional domestic or international travel up to 33%. Compensation: Target salary range CA, CT, CO, HI, NY, WA: $147,200-$208,350 A comprehensive benefits package that begins your first day of employment.
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life. Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer.
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