Office Manager

About our Office

Our Vision: Our vision is to be leaders in dentistry through clinical excellence and patient satisfaction. Our commitment is to our patients and to their health, happiness and improved self-worth.Our Mission: Our dental team will provide you with current comprehensive dental care, education and exceptional customer service. We are committed to working together in a positive environment to offer our patients the long-term benefits that quality dentistry can provide. We will strive to achieve improved well-being and self-image for our patients as well as our dental team each working day.

Overview

As a Dental Office Manager, you will assume a leadership role in overseeing the administrative and operational aspects of the dental practice. Your responsibilities will encompass staff management, financial oversight, and strategic planning to ensure the efficient and effective functioning of the dental office.

Responsibilities

• Supervise and lead the dental office staff, including dental hygienists, dental assistants, business assistants, and other support personnel.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Oversee the financial aspects of the dental practice, including budgeting, billing, and financial reporting.
• Monitor and analyze key financial metrics, working to optimize practice profitability.
• Ensure accurate billing and coding procedures.
• Manage insurance verification, processing claims, and addressing billing inquiries.
• Handle human resources functions, including hiring, onboarding, and performance evaluations.
• Address staff-related issues and promote employee engagement and satisfaction.
• Coordinate patient scheduling and appointment management to optimize patient flow.
• Oversee patient relations, addressing inquiries, concerns, and providing exceptional customer service.
• Ensure compliance with relevant regulations, including HIPAA, OSHA, and other dental industry standards.
• Stay informed about changes in regulations and implement necessary adjustments.
• Coordinate maintenance and repairs for dental equipment and the physical office space.
• Manage relationships with vendors and suppliers.
• Collaborate with the dentist(s) to develop and implement strategic plans for practice growth.
• Identify opportunities for improvement in operational efficiency and patient care.
• Maintain accurate and up-to-date patient records and practice documentation.
• Ensure the secure and confidential handling of patient information.
• Stay abreast of industry trends, advancements, and best practices.
• Provide ongoing training and professional development opportunities for staff.

Qualifications

• Bachelor's degree in business administration, healthcare management, or a related field is preferred.
• Proven experience in dental office management is preferred.
• Strong leadership and managerial skills with the ability to inspire and lead a diverse team.
• Effective problem-solving and decision-making abilities.
• Solid understanding of financial management, budgeting, and revenue cycle management in a healthcare setting.
• Excellent communication skills, both verbal and written.
• Ability to communicate effectively with staff, patients, and external partners.
• Familiarity with healthcare regulations, including HIPAA, OSHA, and other compliance standards.
• Proficiency in office software and dental practice management software.
• Dedication to providing excellent customer service and enhancing the patient experience.
• Ability to adapt to a dynamic and fast-paced work environment.
• Collaborative mindset with the ability to work as part of a dental team.

Benefits

• Paid time off
• Paid Holidays
• Medical insurance
• FSA and HAS
• Vision Insurance
• 401k
• Voluntary Life/AD&D insurance
• Short term disability
• Long term disability
• Accident Insurance
• Critical Illness
• Dependent care FSA
• Commuter Benefits
• Employee Assistance program
• Perks and discounts through ADP & Benefits hub
• Pet insurance