Live! Casino Pittsburgh
Promotions & Events Manager- Greensburg
Live! Casino Pittsburgh, Greensburg, Pennsylvania, us, 15605
Overview
Function (Scope and Main Purpose of Job)
The Manager, Promotions is responsible for the successful planning implementation of all Live Casino Pittsburgh promotional programs and offers. Successful promotions are an integral part of Live Casino Pittsburgh being the #1 regional gaming and entertainment experience.
Responsibilities
Core Service Standards
CLEAN:
Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE:
Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast:
Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY:
Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN:
Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties Manages Live Casino Pittsburgh's promotions to outpace the competitors in the region. Will provide ongoing cost benefit analysis and return on investment for all major programs. Will monitor the competition by consulting newspapers, trade journals and other publications to learn about contemplated promotions, social functions and activities of casino and offers. Manage the promotions life-cycle for both on property and off property events, including research, planning, implementation, evaluation and analysis. Utilize internal resources as well as external resources. Organize all promotional efforts to drive rated play, stimulate slot and table games play, with slot and table tournaments, dinners, gift giveaways and tier-based promotions, etc. Create a warm, welcoming and exciting environment for each program. Effectively communicate, measure and report the effectiveness of each program. Lead as point of contact for promotional ideas to achieve specific challenges. Build relationships and meet with other department directors and managers as necessary. Plan, evaluate and execute. Source and acquire vendors and resources that support the operational and budgetary needs of the department. Manage a team consisting of Supervisors, Coordinators and Representatives. Ensure training, development and performance management. Interview potential new hires and make sound hiring decisions based on company values. Develop, maintain and balance an annual budget. Travel to off-site locations and networking events as necessary. Promote and practice excellent public relations and customer service. Other duties as assigned. Qualifications
Job Requirements (skills, knowledge, and abilities)
Ability to analyze and interpret departmental needs and results. Ability to solve complex problems. Ability to perform assigned duties under frequent time pressures and deadlines in an interruptive environment. Five to seven years of experience in marketing and promotions in a high volume hospitality business. Casino industry experience is desired Ability to work a flexible and irregular schedule including weekends, evenings and holidays. Educational Requirements
A four (4)-year degree in a related field or equivalent work experience. Knowledge of Microsoft Office suite applications Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board for the position. Physical Requirements
Ability to stand 40% of the time Ability to sit 60% of the time Ability to lift 50 lbs. Working Conditions
24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
Function (Scope and Main Purpose of Job)
The Manager, Promotions is responsible for the successful planning implementation of all Live Casino Pittsburgh promotional programs and offers. Successful promotions are an integral part of Live Casino Pittsburgh being the #1 regional gaming and entertainment experience.
Responsibilities
Core Service Standards
CLEAN:
Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE:
Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast:
Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY:
Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN:
Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties Manages Live Casino Pittsburgh's promotions to outpace the competitors in the region. Will provide ongoing cost benefit analysis and return on investment for all major programs. Will monitor the competition by consulting newspapers, trade journals and other publications to learn about contemplated promotions, social functions and activities of casino and offers. Manage the promotions life-cycle for both on property and off property events, including research, planning, implementation, evaluation and analysis. Utilize internal resources as well as external resources. Organize all promotional efforts to drive rated play, stimulate slot and table games play, with slot and table tournaments, dinners, gift giveaways and tier-based promotions, etc. Create a warm, welcoming and exciting environment for each program. Effectively communicate, measure and report the effectiveness of each program. Lead as point of contact for promotional ideas to achieve specific challenges. Build relationships and meet with other department directors and managers as necessary. Plan, evaluate and execute. Source and acquire vendors and resources that support the operational and budgetary needs of the department. Manage a team consisting of Supervisors, Coordinators and Representatives. Ensure training, development and performance management. Interview potential new hires and make sound hiring decisions based on company values. Develop, maintain and balance an annual budget. Travel to off-site locations and networking events as necessary. Promote and practice excellent public relations and customer service. Other duties as assigned. Qualifications
Job Requirements (skills, knowledge, and abilities)
Ability to analyze and interpret departmental needs and results. Ability to solve complex problems. Ability to perform assigned duties under frequent time pressures and deadlines in an interruptive environment. Five to seven years of experience in marketing and promotions in a high volume hospitality business. Casino industry experience is desired Ability to work a flexible and irregular schedule including weekends, evenings and holidays. Educational Requirements
A four (4)-year degree in a related field or equivalent work experience. Knowledge of Microsoft Office suite applications Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board for the position. Physical Requirements
Ability to stand 40% of the time Ability to sit 60% of the time Ability to lift 50 lbs. Working Conditions
24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.