Institute of Inspection , Cleaning and Restoration Certification
Business Development Representative
Institute of Inspection , Cleaning and Restoration Certification, Bernalillo, New Mexico, United States, 87004
Benefits:
Sales Incentive
Voluntary Life Insurance
Health insurance
401(k)
Company parties
Dental insurance
Employee discounts
Paid time off
Training & development
Vision insurance
Wellness resources
Position Overview: The Business Development Representative at ServiceMaster Restore manages relationships with current and new customers and referral sources. This role involves identifying and pursuing new revenue opportunities through proactive prospecting, developing solid partnerships, and providing exceptional customer service to drive business growth. Most importantly, we are looking to this position to sell new jobs for the company Customer Relationship Management:
Develop and maintain strong relationships with existing customers, ensuring their ongoing satisfaction with ServiceMaster Restoration Services
Serve as the primary point of contact for customer inquiries, concerns, and service requests, ensuring timely and effective resolution
New Business Development:
Identify and target potential customers and referral sources to expand the customer base
Conduct market research to understand industry trends and customer needs, leveraging this knowledge to tailor sales strategies
Utilize various prospecting methods to generate new business leads, including cold calling, E-mail marketing, networking events, and online research
Referral Source Engagement:
Build and nurture relationships with key referral sources, including insurance agents, adjusters, property managers, and contractors
Develop referral programs and strategies to encourage repeat business and customer referrals
Attend industry events, trade shows, and networking functions to promote ServiceMaster Restore and establish connections with potential referral partners
Sales and Revenue Growth:
Meet or exceed monthly, quarterly, and annual sales targets. Annual Goal is (1) One Million
Prepare and deliver compelling sales presentations and proposals to prospective clients
Account Management:
Maintain detailed and up-to-date records of customer interactions, sales activities, and pipeline status using CRM software
Regularly follow up with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services
Collaboration and Communication:
Work closely with the operations and service delivery teams to ensure seamless service execution and high customer satisfaction
Qualifications and Requirements:
Provide feedback to management on market trends, customer needs, and competitive activities •
Proven experience in sales, preferably in the restoration, construction, or related industry
•
Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and referral sources
•
Resilience to rejection
•
Excellent negotiation and closing skills
•
Self-motivated, goal-oriented, and capable of working independently
•
Proficient
daily usage of
CRM software, Luxor and other sales tools
•
High school graduate or equivalent; college degree preferred
• 1 -3 years of sales experience or prior sales training is required
•
Valid Driver's License and satisfactory driving record
•
Highly motivated, has a strong work ethic, and enjoys the selling process
•
Can effectively present information to customers one-on-one and in small groups
•
Local and regional travel may be required for trade shows, training, networking events, and selling services immediately after catastrophic events
•
Some work required outside of traditional working hours to network and represent the company at business social events
•
Skilled in using social media and other web-based sales tools, which is required
•
Must be familiar with Windows and Microsoft Office Software
Ability to work independently, with limited supervision, and consistently hit sales goals
Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Position Overview: The Business Development Representative at ServiceMaster Restore manages relationships with current and new customers and referral sources. This role involves identifying and pursuing new revenue opportunities through proactive prospecting, developing solid partnerships, and providing exceptional customer service to drive business growth. Most importantly, we are looking to this position to sell new jobs for the company Customer Relationship Management:
Develop and maintain strong relationships with existing customers, ensuring their ongoing satisfaction with ServiceMaster Restoration Services
Serve as the primary point of contact for customer inquiries, concerns, and service requests, ensuring timely and effective resolution
New Business Development:
Identify and target potential customers and referral sources to expand the customer base
Conduct market research to understand industry trends and customer needs, leveraging this knowledge to tailor sales strategies
Utilize various prospecting methods to generate new business leads, including cold calling, E-mail marketing, networking events, and online research
Referral Source Engagement:
Build and nurture relationships with key referral sources, including insurance agents, adjusters, property managers, and contractors
Develop referral programs and strategies to encourage repeat business and customer referrals
Attend industry events, trade shows, and networking functions to promote ServiceMaster Restore and establish connections with potential referral partners
Sales and Revenue Growth:
Meet or exceed monthly, quarterly, and annual sales targets. Annual Goal is (1) One Million
Prepare and deliver compelling sales presentations and proposals to prospective clients
Account Management:
Maintain detailed and up-to-date records of customer interactions, sales activities, and pipeline status using CRM software
Regularly follow up with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services
Collaboration and Communication:
Work closely with the operations and service delivery teams to ensure seamless service execution and high customer satisfaction
Qualifications and Requirements:
Provide feedback to management on market trends, customer needs, and competitive activities •
Proven experience in sales, preferably in the restoration, construction, or related industry
•
Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and referral sources
•
Resilience to rejection
•
Excellent negotiation and closing skills
•
Self-motivated, goal-oriented, and capable of working independently
•
Proficient
daily usage of
CRM software, Luxor and other sales tools
•
High school graduate or equivalent; college degree preferred
• 1 -3 years of sales experience or prior sales training is required
•
Valid Driver's License and satisfactory driving record
•
Highly motivated, has a strong work ethic, and enjoys the selling process
•
Can effectively present information to customers one-on-one and in small groups
•
Local and regional travel may be required for trade shows, training, networking events, and selling services immediately after catastrophic events
•
Some work required outside of traditional working hours to network and represent the company at business social events
•
Skilled in using social media and other web-based sales tools, which is required
•
Must be familiar with Windows and Microsoft Office Software
Ability to work independently, with limited supervision, and consistently hit sales goals
Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.