Data Analyst Job at Top Secret Clearance Jobs in Annapolis

About the job Data Analyst
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ManTech is seeking a motivated, career and customer-oriented Data Analyst to join our Metrics & Continual Service Improvement team at the Annapolis Junction, Maryland location within the Delivery Assurance Framework. The mission of the Delivery Assurance Framework is to provide best-in-class service to support the delivery objectives of our internal program stakeholders; and ensure consistent, high quality and timely deliverables to our client. The Data Analyst will coordinate / oversee multiple tasks and deliverables, create original reports to satisfy ad-hoc metric requests, provide on-time delivery of program deliverables, and provide input to team weekly status reports. Responsibilities include, but are not limited to:

• Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets
• Create and maintain operational metrics for the program
• Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause
• Retrieve, validate, format, and organize a variety of data from many sources
• Conduct data analysis to answer standard or recurring inquiries and identify trends, correlation, and other relationships in data sets
• Work across various stakeholders to understand data trends, sources, and analysis goals and connect data to business processes to obtain a deeper understanding of potential considerations and assumptions
• Create reports in ServiceNow using the native Reports and Performance Analytics modules
• Create management reporting metrics using available sources (ServiceNow, MS Excel)
• Review, prioritize, assign, track & respond to taskings
• Work in a cross-team organization to support all operations within the Framework to meet targeted goals
• Act as a backup for preparing the SLA monthly self-assessment delivery to the client
• Perform special projects as needed and other duties as assigned Minimum Qualifications:
• Bachelors degree and two to four years of experience. Additional education may be considered in lieu of experience.
• Possess excellent data gathering and analytical skills
• Possess strong speaking, writing, and presentation skills
• Possess analytical and problem-solving skills necessary for quickly developing recommendations based on quantitative and qualitative data from many different types of sources
• Ability to create adhoc reports utilizing data output from ServiceNow into Microsoft Excel or other tools
• Utilize data to identify trending that will drive continuous improvement priorities to ensure the program achieves a high level of performance Preferred Qualifications:
• Certification in ServiceNow Performance Analytics
• Courses completed in Data Analytics or Data Science
• Splunk knowledge and/or certifications Security Clearance Requirements:
• TS/SCI with polygraph