Client Services Specialist Job at MoonSe INC in Baton Rouge

We are seeking a highly motivated and client-focused Client Services Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring their satisfaction. Your ability to build strong relationships, resolve client issues effectively, and contribute to client success will be crucial to your success.

Key Responsibilities:

• Client Interaction:
  • Handle inbound client inquiries via phone, email, and chat.
  • Provide accurate and timely information regarding our products, services, and company policies.
  • Actively listen to client concerns and complaints, demonstrating empathy and understanding.
  • Resolve client issues efficiently and effectively, escalating complex issues to appropriate departments as needed.
• Client Relationship Management:
  • Build and maintain strong, long-term relationships with clients.
  • Proactively identify and address client needs and concerns.
  • Act as a liaison between clients and internal teams (e.g., sales, technical support, account management).
• Client Onboarding:
  • Guide new clients through the onboarding process, ensuring a smooth and successful transition.
  • Provide training and support to clients on how to use our products and services effectively.
• Data Management:
  • Accurately document client interactions, resolutions, and feedback in our CRM system.
  • Maintain accurate and up-to-date client records.
  • Analyze client data to identify trends and opportunities for improvement.
• Teamwork:
  • Collaborate with colleagues to share knowledge, best practices, and support each other.
  • Participate in team meetings and training sessions to stay updated on company policies, procedures, and product knowledge.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field (e.g., Business Administration, Communications) preferred.
• 1-2 years of experience in customer service, client support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using CRM software and other relevant tools.
• Strong interpersonal and relationship-building skills.