Cayuga Health System is hiring: Medical Office Assistant in Ithaca

Medical Office Assistant - Full Time - Days

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York. 

The Medical Office Assistant is responsible for scheduling and registering patients. Must be proficient in phone/voicemail management, computer skills, communication skills, and team work. This position will also collect visit co-pays and have knowledge with insurance program requirements. Input and update patient data. Prepare patient and chart for the provider to see. This position will assist with daily clinic cleaning. Revenue cycle related duties and other duties as assigned.

Roles and Responsibilities:

• Open and close the clinic, ensuring smooth operations.
• Manage phone calls, voicemails, and appointment reminder calls.
• Handle new patient registration and scheduling of new and recurring patients.
• Collect co-pays, co-insurance, and perform revenue cycle duties.
• Maintain cleanliness of the waiting room and sanitize exam rooms and equipment.
• Escort patients from the waiting room to the exam room, documenting vital signs and chief complaints.
• Demonstrate flexibility by taking on additional responsibilities as needed.

Required Skills and Experience:

• High School Diploma
• Strong oral and written communication skills
• Ability to assess situations and make decisions
• Must complete yearly mandatory safety in-services and/or trainings
• Must complete yearly Healthstream e-Learning Courses
• Must adhere to patient safety "Red Rules" and infection prevention policies

Preferred Skills and Experience:

• 3 years office preferred, medical office highly preferred

Physical Requirements:

• Ability to sit for 4+ hours per day/shift
• Ability to carry and lift a minimum of 20#
• Ability to escort patients from waiting room to exam rooms

Location and Travel Requirements:

• Onsite
• Cayuga Center for Healthy Living - 310 Taughannock Blvd, Ithaca, NY 14850
• Shift: (Mon-Fri) - 8:00AM - 4:00 PM

Pay Range Disclosure:

• $18.00 to $22.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.