Vail Resorts is hiring: Assistant Executive Housekeeper in Truckee

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Assistant Executive Housekeeper is responsible for managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees. Join our team today, and enjoy perks such as a Free Epic Pass for yourself & your dependents (currently includes full access to free summer activities, discounted employee golf rates, free gondola/chairlift rides, and more!), Medical, Dental, Vision, and 401-k, free leadership and career development classes, lodging, retail/rental, restaurant, and spa discounts, and so much more!

​Job Specifications

• Outlet: Northstar
• Shift & Schedule Availability: Year Round / Full Time
• The budgeted range starts at [[$25.00- $28.00]].  Actual pay will be adjusted based on experience.

Job Responsibilities Include, but are not limited to:

• Oversee the day to day housekeeping operations including daily opening/closing procedures and issuing staff assignments.
• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
• Ensure the correct handling of lost guest property in accordance with Resort procedures.
• Manage onsite Laundry Operations.
• Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.
• Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.
• Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed.
• Manage staff performance issues in compliance with Vail Resorts policies and procedures.
• Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff.
• Maintain good communication and relationships with units/rooms owners, and respond to their requests promptly and professionally.
• Inspect rooms and provide ongoing feedback to the team.
• Leading the daily operations of the Housekeeping department and providing support to the Housekeepers.
• Additional tasks as required.

Job Requirements:

• At least two years of Housekeeping management experience – required.
• Bi-lingual Spanish speaking ability MUST 
• Must be detail-oriented.
• Strong written and verbal communication skills – required.
• Ability to communicate effectively within and outside Housekeeping department.
• Ability to creatively problem-solve with guests, employees, and various other departments within the resort.
• Must be able to manage multiple priorities in a fast-paced environment.
• Ability to lift, push, pull up to 65 pounds on a regular basis.
• Must have excellent organization and computer skills.
• Must be able to work evenings, weekends, and holidays as needed.
• Valid Driver’s License

Preferred:

• HOA property experience 
• Housekeeping Experience

The expected pay range is $25.00 - $28.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504418
Reference Date: 08/21/2024 
Job Code Function: Housekeeping