Dock and Door Technician Job at Fraza in Grand Rapids

This role is responsible for performing planned maintenance, installation and repairs to docks and a wide range of doors. Work will be performed onsite at customer locations. This position will interact with our customers with the goal of providing exceptional customer service.

The ideal candidate will be able to successfully perform within tight deadlines, manage multiple projects, and work comfortably in a fast-paced, detail orientated environment.

Principle Responsibilities:

• Perform preventive maintenance and repairs to docks (plates, levelers, shelters, etc.) and doors ensuring safe and operational.
• Troubleshoot/diagnosis equipment and accessories to determine malfunction and proper resolutions.
• Installation of doors including, pedestrian, high speed, glass, sectional, rolling, overhead or bay doors, etc.
• Run low voltage wiring and on occasion hardwire commercial operators or dock equipment to junction boxes.
• Provide exceptional, professional, and clear communication to customers during all field visits
• Timely complete and provide appropriate documentation to internal and/or external customer as needed
• Drive to customer locations to perform duties outlined.

Education/Experience:

• Highschool diploma, GED or equivalent work experience
• Minimum 1-year mechanical, electrical and hydraulic experience
• Experience working with docks and/or doors preferred but not required
• Ability and willingness to work at heights of up to 40’ with proper use of safety equipment
• Ability to troubleshoot and problem solve a must
• Excellent interpersonal and verbal communication skills
• Capable of using tablets to record service updates