Santa Ana Star Casino Hotel

HOUSEKEEPING OFFICE COORDINATOR Job at Santa Ana Star Casino Hotel in Bernalillo

Santa Ana Star Casino Hotel, Bernalillo, NM, United States, 87004

Job Description

Job Summary:

The Housekeeping Office Coordinator's primary responsibility is the daily coordination of the Housekeeping operation and ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Housekeeping Office Coordinator serves as the liaison between the Housekeeping department, Environmental Services, Heavy Duty/Groundskeeping, Front Office, Facilities, Security, and the Sales departments.

Job Description

Core Values & Expectations:

Treat all other co-workers with dignity and respect regardless of position.
Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
Always be honest. Admit mistakes, learn from mistakes, and move forward.
Demonstrate an ability to accept constructive criticism and guidance from supervisors.
Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
When you don’t know information, how something works, unsure of policy or procedures, or are unclear, seek answers from your supervisor.

Major Responsibilities/Activities:

Comply with all departmental policies/service procedures/standards.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Periodically monitor the property management system (PMS) in order to provide room status updates.
Verify room status; report room discrepancies; prioritize and update status of departures. Recognizes priority services for our VIP guests and Group arrivals.
Ensure that assigned team members have reported to work and coordinate all necessary breaks.
Prepare and distribute assignment sheets to assigned team members and review priorities.
Assigns designated work sections to the Housekeeping Inspectors, Room Attendants, Linen Attendants and Housepersons.
Maintains and assigns work orders through the hotel's work order tracking system.
Performs inventory of supplies and equipment needed and submits orders for approval.
Unpacks received orders and inspects them for quality and accuracy.
Responsible for overseeing the lost and found processes and procedures by properly logging found items timely and responding to guest inquires.
Maintain team member attendance records and communicate attendance infractions to the Housekeeping Supervisor.
Ensures proper staffing levels are correct for current day and next day operations.
Coordinates with the outside laundry facility to ensure appropriate PAR levels of linens/terry and consistent delivery services are met per hotel occupancy levels.
Notifies supervisor promptly of issues of significance including maintenance work orders and guest room/team member incidents.
Exhibits excellent interpersonal and communication skills. Promptly handles guest complaints or requests.
Acts as a liaison to the hotel between Housekeeping and all other departments.
Proper filings of work schedules, preventive maintenance schedules, deep cleaning schedules.
Exemplifies proficiency while using office equipment and software.
Submits required reports to the department manager and to other division management as requested.
Exhibits passion for the hospitality and gaming experience of our guests.
Shares guest feedback with appropriate parties in order to maintain continuous improvement.
Welcomes corrective and/or constructive feedback.
Perform other duties as assigned.

Minimum Requirements:

Preference is given to qualified Santa Ana Tribal Members.
High School Diploma or GED required.
Must have excellent oral communication skills.
Strong knowledge in PMS systems is required, V1 experience is preferred.
Prior knowledge and experience on Property Management Systems is highly preferred.
Must be able to have a working knowledge of Microsoft applications specifically Word and Excel.
Work schedule flexibility consistent with needs of the business.
Must be organized, efficient and willing to take on additional responsibilities.
Self-motivated and able to work independently.
Excellent time management, excellent attention to detail, high level of organizational and interpersonal skills.
Bi-lingual and multi-cultural experience preferred.
A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Very organized, detail oriented and capable of multi-tasking in a public environment.
Excellent time management, excellent attention to detail, and a high level of organizational and interpersonal skills.
Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks.
Ability to apply commonsense understanding to carry out instructions given in written, oral or diagram form.
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to deal with stressful situations in a professional manner.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
Must be able to work various hours including weekends and holidays.
Must present self in a well-groomed, professional appearance.
Must be able to work at a fast pace with accuracy.
Must be able to handle stress effectively.
Must be able to maneuver around the facility as needed to collect and distribute all necessary materials.
Must be able to stand and walk for a long duration of time.
Physical ability to safely perform the essential job functions of the position.

Equipment Used:

Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. This position has potential exposure to hazardous materials.