Teller - German American State Bank Job at German American State Bank in Winneba

Organization Overview:

German American State Bank was chartered on January 21, 1907 and prides itself as being one of the oldest community banks in the state of Illinois. German American State Bank is committed to serving its communities of German Valley, Seward, Pecatonica, Winnebago, and Belvidere with products and services to help achieve the financial goals of our customers. German American State Bank has grown from a single branch to now operating four full service locations by opening its second branch in Seward in 1983, followed by Pecatonica in 1999, Winnebago in 2005, and a loan production office in Belvidere in 2019. In 1986 with a foreword vision of the future of banking, German American State Bank and State Bank of Davis merged to form Foresight Financial Group, a multi-bank holding company. In addition to German American State Bank and State Bank of Davis, the holding company also is made up of State Bank Freeport, Northwest Bank of Rockford, Lena State Bank, and State Bank of Herscher.

Position Summary:

Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawer and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations.

Primary Responsibilities:

1. Provides and promotes excellent customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
2. Develops rapport with the customer base, greets them by name, and thanks them for their business to ensure a positive experience.
3. Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank; generates stop payments and holds, accepts wire transfers, accepts check orders and property tax payments, and sells cashier’s checks, reloadable and gift cards, and license stickers.
4. Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders.
5. Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches teller system balance; researches any balancing errors; monitors cash level within established limits.
6. Assists customers with inquires, problem resolution, and recommends appropriate bank products and services in person and over the phone; refers customers to the appropriate department when necessary.
7. Assists in the opening and closing of the branches; ensures safety and security of bank and staff by complying with bank policies and procedures in regards to physical security, robbery awareness, and reporting suspicious activity to management.
8. Monitors safe deposit box area by identifying and admitting authorized individuals and inspecting the area upon customer arrival and departure.
9. Helps with the daily balancing of the vault, coin machine, and ATM.
10. Assists customers on setup up and inquiries related to electronic banking including Online Banking and Mobile Banking.
11. Actively participates in the bank incentive program by promoting and participating in a sales and service culture consistent with the Bank’s business plan goals.
12. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.
13. Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer’s private information.
14. General office duties including scanning, copying, filing, and assisting other staff members with projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Greets customers promptly and courteously; Provides efficient and accurate customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Maintains Integrity; Accepts responsibility for own actions.

Technical: Basic knowledge of PC/Windows, Microsoft Internet Explorer, Word and Excel. Knowledge of banking products, services, policies, procedures and regulations.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. The Team Member must be able to legally operate a motor vehicle. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Position Performance Standards:

Transactions are completed with 100% accuracy.

Meets established productivity standards each month.

Balance cash drawer 100% each day.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent preferred. Previous customer service and/or cash handling experience preferred. Must have a valid driver’s license and the ability to travel regionally, as needed.