Field Services Technician Job at Murtech Staffing and Solutions in Valley View

Field Service Technician

Salary Range: $45,000 - $60,000

Hours: Full time, M-F, 8am-5pm

Location: Valley View, OH

Description:

·       Travel to customer site to do start-up and training, and technical support for Visi-Trak’s process monitoring and control systems and sensors and software products. Individual will work with Visi-Trak Engineers and Field Service personnel until fully trained to work in the field. Will initially be trained in the assembly and testing and troubleshooting of Visi-Trak’s computer monitoring and control systems.

·       Provide remote technical support via phone, e-mail and TeamViewer for Visi-Trak’s customers who call or e-mail with questions or issues related to their Sense, Monitor, or Control Systems and other Visi-Trak products.

·       Work closely with Visi-Trak sales personnel in the U.S. to assist with trade shows and demonstrations and other projects related to securing new business.

·       Work closely with Visi-Trak Software and Hardware Engineers to resolve quality issues with Visi-Trak’s systems (hardware and software issues).

·       Assist with the development of new software and hardware users’ manuals, site preparation manuals, and training manuals.

·       Test and troubleshoot/repair new circuit boards.

·       Test and set up new systems including program loading and configuration.

·       In house electrical testing & research.

·       Evaluate, upgrade, and repair systems and components.

·       Troubleshooting and repair of products that are returned for evaluation. 7. Help with prototyping projects and testing new releases for our application software programs.

Skills:

·       Associates degree in electronics or related, applicable field or equivalent military training.

·       Engineering degree is a plus.

·       Ability to speak English.

·       IT and/or Computer Skills is a plus.

·       Ability and willingness to travel and work in die casting plants. Ability to evaluate evidence and synthesize appropriate action plans.

·       Ability to diagnose and solve technical issues (software & hardware).

·       Mechanical aptitude/experience a plus.

·       Strong customer service skills.

·       Self-motivator and willingness to take initiative when necessary.

·       Good attitude and willingness to learn and be a team player.

·       PLC/HMI experience is a plus.