Housekeeping Supervisor Job at Great Lakes Management Group in Kansas City

Join Our Team as a Housekeeping Superstar!

Location: Hotel Indigo Kansas City Downtown, Downtown Kansas City, Missouri

Are you passionate about creating an exceptional guest experience by ensuring everything sparkles and shines? At Hotel Indigo Kansas City Downtown, we take pride in delivering a warm, welcoming atmosphere that reflects the vibrant energy of our city – and we need YOU to help us keep it that way!

We’re on the hunt for a Housekeeping Supervisor who thrives on organization, teamwork, and attention to detail. If you’re a natural leader with a can-do attitude and love making spaces feel fresh and inviting, keep reading!

What You’ll Be Doing:

Lead the Team: Oversee and motivate our housekeeping crew, ensuring daily tasks are completed with efficiency and care.

Quality Control: Conduct room inspections to maintain the highest cleanliness standards, leaving no detail overlooked.

Schedule Management: Plan team schedules and assignments to ensure smooth operations, even during our busiest times.

Training & Development: Train new team members and provide ongoing guidance to help everyone perform at their best.

Inventory Guru: Manage supplies and ensure everything is stocked, from linens to cleaning products.

Guest Experience: Work closely with other departments to quickly address and resolve guest requests or concerns.

What We’re Looking For:

Experienced Professional: Previous housekeeping or supervisory experience is a must. Hospitality experience is a big plus!

Attention to Detail: You have a knack for noticing the little things that make a big difference.

Leadership Skills: A natural leader who knows how to inspire, guide, and motivate a team.

Strong Communicator: Excellent communication skills to connect with staff, management, and guests.

Organized & Efficient: Able to multitask, prioritize, and manage time effectively in a fast-paced environment.

Availability: Flexibility to work weekends, holidays, and varying shifts.

Why You’ll Love Working With Us:

Competitive Pay & Benefits: We value our team and make sure it shows!

Career Growth Opportunities: We love to promote from within – your future starts here.

Team Atmosphere: Be part of a fun, supportive team that feels like family.

Employee Perks: Discounts on hotel stays and dining – take advantage of some well-deserved time off!

Location, Location, Location: Work in the heart of Downtown Kansas City at a boutique hotel that’s anything but ordinary.

Ready to Lead the Housekeeping Team?

If you’re excited to step into a leadership role and make a meaningful impact at Hotel Indigo Kansas City Downtown, we’d love to hear from you!

Apply today by sending your resume and a brief note about why you’d be an amazing fit for the role to:

https://great-lakes-management-group.apply-now.us/job/881779/housekeeping-supervisor-hotel-indigo-kansas-city-downtown.

Let’s create unforgettable experiences together!

Job Overview:

The Housekeeping Supervisor is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities:

Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.

Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Qualifications:

Education/Formal Training

One to two years of post high school education.

Experience

Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

3-5 years of experience in housekeeping operations preferred.

Previous experience in a full service Housekeeping Supervisor role preferred.

Knowledge/Skills

Requires thorough knowledge of the Housekeeping field.

Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.

Requires supervision/management skills.

Ability to compile facts and figures.

Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting -up to 50 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

Pushing -limited; Pulling -limited Carrying -up to 75 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

Bending -50% of shift touring property, checking rooms, etc.

Kneeling -50% of shift checking rooms.

Ability to communicate information and hotel services to management and guests. Second language may be required.

Ability to communicate with guests.

Ability to inspect guest rooms, public areas, and back of house, and review reports.

Mobility -continuous movement throughout the hotel.

Continuous standing -95% of shift.

Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Hotel Indigo Kansas City Downtown is dedicated to fostering a collaborative and engaging workplace culture. If you are organized, proactive, and passionate about supporting hotel operations, we encourage you to apply for this rewarding position.

Benefits:

• Competitive salary

• Dental insurance

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

• Short Term Disability

• Holiday pay

• Pot of Gold Year End Bonus

• Birthday and Christmas Gift

• Hotel room worldwide discount program with IHG

• Fun activities i.e., annual employee picnic, holiday parties, employee of the month celebrations, etc.

• Opportunities for professional growth and development.

Essential Skills and Attributes:

• Excellent vision, hearing, and comprehension for reading, writing, and understanding complex documents.

• Clear and professional speech and communication skills for guest and team interactions.

• Proficient in hotel software systems (e.g., Opera PMS), financial systems, and Microsoft Office Suite.

• Strong literacy and organizational skills for maintaining documentation and managing compliance tasks.

• Superior guest relations and telephone etiquette skills, including the ability to remain calm and professional in high-pressure situations.

Compliance and Standards:

• Must be at least 19 years old.

• Successfully pass a background check prior to employment.

• Maintain confidentiality and professionalism in all interactions and documentation.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Morning shift

Experience:

• Housekeeping management: 2 years (Required)