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Marriott Vacations Worldwide

Marriott Vacations Worldwide is hiring: Director of Housekeeping in Hilton Head

Marriott Vacations Worldwide, Hilton Head Island, SC, United States, 29928

*Relocation Assistance Available*

Education and Experience

  • High school diploma or GED; 3 years experience in housekeeping or related professional area


OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area


CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
  • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


  • Inventories stock to ensure adequate supplies.
  • Supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.


  • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.


Conducting Human Resources Activities

  • Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.


  • Schedule associates to business demands and for tracks associate time and attendance.
  • Ensures associates understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Ensures associate recognition is taking place on all shifts.


  • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Review associate satisfaction results.
  • Participates in interviewing and hiring of team members with the appropriate skills.


Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers associates to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.


  • Strives to improve service performance.


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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.