Key Account Director, Healthcare

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

The Key Account Director (KAD), Healthcare has far-reaching responsibilities for the continuing development of one of the Company's major market segments and establishment of Interface as a primary flooring solution supplier to the healthcare market in the United States.

This position will cover the Midwestern US. Preferred base location is Chicago, but can be based anywhere within the assigned geography.

Market Segment Definition:

The market segment for healthcare includes all projects (new construction, renovation, and remodeling) for hospitals, out-patient/ambulatory surgery services, doctor's offices, nursing homes, and veterinarian clinics (includes US government, military, VA, and long-term care facilities).

Responsibilities:

In close cooperation with the sales teams within the assigned geography, the KAD facilitates sales in the market segment, both directly and indirectly. The KAD fosters a team selling environment by gathering support and cooperation between the following parties: Account Executives, Regional Sales Directors, Area Vice Presidents, and other KADs. In addition, the KAD will direct and monitor the healthcare sales effort by mentoring the proven successful sales system.

The KAD assists management in the process of operational and strategic planning for healthcare markets and products and in the establishment of sales and supporting budgets. Together with the Regional Sales Directors, the KAD is responsible for Interface sales into the healthcare market and for staying within the established cost and expense budget.

The KAD is responsible for sustaining YoY Healthcare Sales growth and continual growth of the Healthcare Customer base for all Interface flooring categories. In collaboration with the Regional Sales teams, they achieve this by:

1. Executing and supporting development activity with key User influencers within their Healthcare strategic account set promoting the full suite of Interface flooring systems.
2. Implementation of the Segment sales strategy and associated initiatives within the Sales regions with the following objectives:
   Continuous increase in AE Healthcare Sales activity
   Continuous increase in AE Healthcare Sales activity effectiveness.
3. Supporting/Protecting their Healthcare "Top Accounts" in order to grow/sustain annuity business.
4. Supporting the Regional sales teams with their effort to grow advocacy for the full suite of Interface flooring systems within the Healthcare design community.
5. Developing and maintaining partnerships with key industry and networking groups.
6. Working regional and national trade events/exhibitions and representing Interface at healthcare-related meetings and conferences and in organizations as appropriate.
7. In close cooperation with Strategic marketing, support the production of sales tools and promotional materials.
8. Mentor AEs to improve Healthcare sales process behavior during various customer interactions.
9. Leveraging Local and National GPO/Health system contracts to grow all Interface flooring categories.
10. Utilizing Salesforce to manage the growth of the Healthcare customer base and the Healthcare funnel.

As a result of their frequent customer engagement, the KAD learns about Market developments, as well as Design/Functional Healthcare interiors/flooring trends so that in concert with their KAD team they can provide intelligence to Marketing and Sales leadership. In close cooperation with the Regional sales teams, the KAD uses Salesforce as a daily planning tool, as a way to manage the development of their strategic account set and their growing sales funnel.

Requirements:

1. 5+ years sales experience
2. Bachelor's degree preferred
3. Experience in the North American healthcare construction industry
4. Excellent communication skills
5. Strong training, coaching, and team-building skills
6. Proficient with Microsoft Office and Salesforce
7. Residence within the Region required
8. Ability to travel up to 60% of the time domestically and occasional international travel required

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