Store Manager

Walgreens Store Manager SAN JOSE, California Apply Now

Manages the operation of a Walgreens store, improving store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

1. Monitors and analyzes the customer service provided by team members, offering reminders, training, and encouragement, and developing action plans for improvement.
2. Greets customers and clinic patients, offering assistance with products and services.
3. Models and shares customer service best practices with all team members.
4. Resolves customer complaints and responds to customers’ special needs.

Operations

1. Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.
2. Supervises the control of the store money including register counts and oversees all aspects of bookkeeping.
3. Supervises merchandising by planning and implementing sets and resets.
4. Analyzes inventory trends and supervises inventory management.
5. Ensures execution of District Manager operational feedback.
6. Implements store organization through proper hiring and placement.
7. Ensures that store/grounds are clean and presentable.
8. Manages operations of assigned location including compliance with applicable laws and regulations.
9. Ensures staff has working knowledge of all computer and technology systems.
10. Complies with all company policies and procedures.
11. Completes special assignments and other tasks as assigned.

Daily Planning and Execution

1. Assigns daily operational responsibilities and tasks and sets expectations for store team members.

Business Performance Management

1. Analyzes financial and performance data; develops action plans to increase sales and control costs.
2. Reviews KPIs daily and prepares to discuss with district management.
3. Analyzes pharmacy performance indicators and works with the pharmacy manager.

Business Planning

1. Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
2. Manages inventory levels through ordering and keeping stock.

People and Performance Management

1. Manages team member performance by assigning responsibilities and providing feedback.
2. Monitors and ensures timely completion of required training programs.
3. Makes hiring, promotion, and termination decisions.
4. Addresses issues and disciplines store team members.
5. Develops employee performance plans.
6. Promotes teamwork and motivates team members.

Training and Personal Development

1. Participates in company training to improve skills and productivity.
2. Obtains pharmacy technician registration/licensure as required by state law.

Communications

1. Serves as liaison between district, corporate, and the store.
2. Conducts community outreach.

Job ID: 1535521BR

Title: Store Manager

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 350 N CAPITOL AVE, SAN JOSE, CA, 95133-01937-00842-S

External Basic Qualifications:

1. Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
2. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state.
3. Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications:

1. Bachelor’s Degree.
2. PTCB or ExCPT Certification.
3. Three years retail management experience, including supervising others.

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