Director, Client Management

The Director, Client Management will be responsible for cultivating strong client partnerships, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media. Reporting to the Vice President, Client Lead, this role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations.

As a Director, Client Management, you will play a pivotal role in building and maintaining strong relationships with clients, understanding their business objectives, challenges, and opportunities. You will lead and develop a high-performing team of Client Associates to deliver integrated solutions, negotiate contracts and pricing, and develop and manage client success plans. Your ability to drive revenue growth, deliver exceptional client experiences, and provide strategic guidance will be essential in contributing to Epsilon's overall success.

What You’ll Achieve

1. Increased client revenue: Forge strategic partnerships that result in significant revenue growth across Epsilon data, tech, and media.
2. Enhanced client satisfaction: Develop customized solutions that demonstrably solve client challenges and drive measurable results.
3. Strong client relationships: Build long-term partnerships with key decision-makers across client organizations.
4. High-performing team: Cultivate a collaborative and results-oriented team that consistently delivers exceptional client service.
5. Leadership and development: Manage and coach a team of Client Associates, fostering their professional growth and development.
6. Cross-functional alignment: Drive cross-functional collaboration to develop and deliver solutions that leverage data, technology, and media to achieve company goals.
7. Company values: Champion and embody the company's vision and values in all interactions and initiatives.

Who You Are

A seasoned professional with 10+ years of experience in sales and marketing, ideally with a proven track record in client management.

A strategic thinker who can translate client objectives into actionable plans, leveraging the full potential of Epsilon’s data, tech, and media solutions.

A consultative seller with exceptional communication and interpersonal skills, fostering strong relationships across all organizational levels.

A collaborative leader passionate about team development and achieving collective goals.

A data-driven marketer with a deep understanding of marketing program design, execution, and measurement.

An adept negotiator skilled at securing mutually beneficial outcomes.

A self-motivated individual with a proactive approach, readily identifying opportunities for growth and innovation.

Pay Range: $122,250 - $203,750

Actual compensation within the range will be dependent upon, but not limited to, the individual’s skills, experience, qualifications, location, and application employment laws. The salary pay range is subject to change and may be modified at any time.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology, and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned, and earned channels.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people, and consumers. We are seeking candidates that align with our company values, demonstrate them, and make them meaningful in their day-to-day work:

1. Act with integrity. We are transparent and have the courage to do the right thing.
2. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
3. Innovate with purpose. We shape the market with big ideas that drive big outcomes.
4. Respect all voices. We embrace differences and foster a culture of connection and belonging.
5. Empower with accountability. We trust each other to own and deliver on common goals.

Epsilon is an Equal Opportunity Employer.

Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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